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NARPM® Property Management Training Courses

The following are the courses for the National Association of Residential Property  Managers. There are two professional member designations. The first is the  Residential Management Professional (RMP®) designation and then  follows the Master Property Manager (MPM®) designation. To obtain  either designation, please call 1-800-782-3452 for the specifications. Three 6-hour  courses are required for the RMP® designation, and 24 additional  hours of classes are required to continue on and receive the MPM® designation. However, any member or non-member can take NARPM® courses at any time. The course descriptions are listed below.

2-Hour Courses

Paperless Office (Online only; required for CSS® designation)

Course materials will include conversion of paper to digital documents, ease of transferring documents, office sharing of documents, uploading documents to clients / customers using the Internet,  portability of information, and cost savings / increasing revenues.

Lead-based Paint Law

Attorney Lem Marshall dissects the new Environmental Protection Agency regulations on lead-based paint and how the law will impact property owners. This two-hour video course includes information on those the law covers, those who are exempt from the law, where liability lies, and the new certification, testing and clean-up requirements.

3-Hour Courses

Ethics (Required for all members every four years)

Are you ethical? You may be surprised at the pitfalls. This course will cover the basics of ethical behavior in your property management business. The NARPM® Code of Ethics will be reviewed as well as the entire grievance process. The case study method makes an interesting course.

ADA Fair Housing

The student will be introduced to a basic history of civil rights laws in our country, the protected classes, the Americans with Disabilities Act, penalties for violations of fair housing laws, and advertising as it pertains to these requirements and laws. The course also differentiates between violations and exemptions.

6-Hour Courses

Habitability Standards & Maintenance

Course materials will cover specific information from the Uniform Housing Code concerning basic habitability standards that govern local codes, policies of  insurance companies, and our own Standards of Professionalism. Participants will learn what to look at when taking properties into property management and what questions to ask property owners about their buildings. Class participants will learn how to identify and differentiate the various kinds of molds, and what remediation steps need to be taken to protect residents and the property.  Maintenance techniques regarding the handling of service requests, maintenance coordination, and implementing preventive and corrective maintenance will also be covered.

HR: Start to Finish

This course provides an overview of human resources procedures, from hiring employees to developing your team to best fit the needs of the company.

Maintenance: Basics and Beyond

The objective of this course is to provide the property management professional with information regarding maintenance  policies and procedures, rental and management agreement clauses, managing tenant and owner expectations, maintenance categories, understanding maintenance, staffing, etc.


This course provides an overview of the process necessary to market your management  business. Marketing techniques such as making presentations to owners, prospecting new contacts, and closing will be discussed. Marketing principles  specific to residential property management will also be presented.

NARPM® 101: Basics of Property Management

This course is The Basics of Property Management in residential property management. It includes personal views and opinions of the authors and instructors based on experience, research, and conversations with other Property Managers.

Office Operations

The objectives of this class are to provide an understanding of office structure, learn how to write a property management policies and procedures manual, learn the importance of implementing effective office systems, as well as ways to set office goals and be prepared for change.  This class will prepare an office to qualify for the highest designation NARPM® offers, the Certified Residential Management Company (CRMC®).

Operating an In-House Maintenance Company

The objective of this course is to provide the property management professional with a background of information necessary to operate a maintenance company.  While the course is no substitute for experience, the material will provide additional  tools and techniques to help operate maintenance companies more efficiently and effectively.

Owner/Client Relations Essentials

The objective of this course will deal with managing the prospect, securing the client and the property, servicing your client and closing out the relationship well.

Owner/Client Relations Advanced

The objectives of this course are to look at and understand the elements of a Management Agreement, learn about developing  policies and procedures for your company, discuss how to handle conflicts, and understanding the owner / broker risk.

Personnel Procedures  Essentials

The main objectives of this course will be to plan the business structure, outline company policies and a personnel handbook, develop effective job descriptions, list  best hiring and selection practices, plan overall training and retention, and identify how and when to terminate.

Personnel Procedures Advanced

The main course objective for this class will be to expand on key elements of an effective personnel plan for the residential property management company.

Risk Management Essentials

The objective of this course is to identify and control the risks associated with Residential  Property Management. The key points to cover will be sources of risk, approaches to risk, the agency – a relationship of  trust, fair housing, and minimizing and controlling risk.

Risk Management Advanced

A Risk Management course for Business Owners and CEO's that will provide managers and CEO's with advanced tools and theory of risk management. The key points to be covered will be insurance, liability / torts / negligence, company policies and procedures, anti-trust and preparing for court.


This course will focus on the knowledge, skills, and operational tools needed to effectively manage tenants in residential  properties. The course will examine paperwork, policies, and procedures necessary to develop good tenant relations. It will basically cover the tenant cycle from screening, move-in and move-out, security deposits, record keeping, and much  more.

Social Media Webinar Courses

Effective Online Marketing and Social Networking

Tina Merritt, veteran real estate agent, social networker, internet marketer, and trainer, instructs about marketing to the online consumer, creating an online marketing plan, and how to create and use online disclaimers.

Facebook Marketing

Tina Merritt, veteran real estate agent, social networker, internet marketer, and trainer, shows you the difference between pages, profiles, and groups; how to create lists and manage contacts; and also how to set privacy controls.

Online Promotion

Tina Merritt, veteran real estate agent, social networker, internet marketer, and trainer, shows you how and where to market your listings online, online lead generation, and consistency in online/offline marketing.

Web Sites and Blogging

Tina Merritt, veteran real estate agent, social networker, internet marketer, and trainer, shows you the dos and don'ts of blogging, what consumers want to see on your site, and how to set up and maintain a blog.

The Paperless Transaction

Tina Merritt, veteran real estate agent, social networker, internet marketer, and trainer, explains electronic signatures, how to ditch the paper files, and online transaction management.


NARPM® and IREM Joint Course

Managing Single Family Homes and Small Investment Properties

This course serves as a primer for agents and owners to introduce them to real estate management basics. You will learn about management agreements, ethics, legal issues, risk analysis, maintaining properties, financial tools, marketing, and leasing. You will gain an in-depth understanding of the intricacies of managing single family homes and small investment properties, maximize the value and financial potential of the properties you manage, secure a reputation as a manager who knows what it takes to lease and manage a property, and earn the respect of residents.

Updated 02/09/12