NARPM® Property Management Training Courses
The following are the courses for the National Association of Residential Property Managers. There are two professional member designations. The first is the Residential Management Professional (RMP®) designation and then follows the Master Property Manager (MPM®) designation. To obtain either designation, please call 1-800-782-3452 for the specifications. Three 6-hour courses are required for the RMP® designation, and 24 additional hours of classes are required to continue on and receive the MPM® designation. However, any member or non-member can take NARPM® courses at any time. The course descriptions are listed below.
Course materials will include conversion of paper to digital documents, ease of transferring documents, office sharing of documents, uploading documents to clients / customers using the Internet, portability of information, and cost savings / increasing revenues.
Attorney Lem Marshall dissects the new Environmental Protection Agency regulations on lead-based paint and how the law will impact property owners. This two-hour video course includes information on those the law covers, those who are exempt from the law, where liability lies, and the new certification, testing and clean-up requirements.
Are you ethical? You may be surprised at the pitfalls. This course will cover the basics of ethical behavior in your property management business. The NARPM® Code of Ethics will be reviewed as well as the entire grievance process. The case study method makes an interesting course.
The student will be introduced to a basic history of civil rights laws in our country, the protected classes, the Americans with Disabilities Act, penalties for violations of fair housing laws, and advertising as it pertains to these requirements and laws. The course also differentiates between violations and exemptions.
Course materials will cover specific information from the Uniform Housing Code concerning basic habitability standards that govern local codes, policies of insurance companies, and our own Standards of Professionalism. Participants will learn what to look at when taking properties into property management and what questions to ask property owners about their buildings. Class participants will learn how to identify and differentiate the various kinds of molds, and what remediation steps need to be taken to protect residents and the property. Maintenance techniques regarding the handling of service requests, maintenance coordination, and implementing preventive and corrective maintenance will also be covered.
The objective of this course is to provide the property management professional with information regarding maintenance policies and procedures, rental and management agreement clauses, managing tenant and owner expectations, maintenance categories, understanding maintenance, staffing, etc.
This course provides an overview of the process necessary to market your management business. Marketing techniques such as making presentations to owners, prospecting new contacts, and closing will be discussed. Marketing principles specific to residential property management will also be presented.
This course is The Basics of Property Management in residential property management. It includes personal views and opinions of the authors and instructors based on experience, research, and conversations with other Property Managers.
The objectives of this class are to provide an understanding of office structure, learn how to write a property management policies and procedures manual, learn the importance of implementing effective office systems, as well as ways to set office goals and be prepared for change. This class will prepare an office to qualify for the highest designation NARPM® offers, the Certified Residential Management Company (CRMC®).
The objective of this course is to provide the property management professional with a background of information necessary to operate a maintenance company. While the course is no substitute for experience, the material will provide additional tools and techniques to help operate maintenance companies more efficiently and effectively.
The objectives of this course are to look at and understand the elements of a Management Agreement, learn about developing policies and procedures for your company, discuss how to handle conflicts, and understanding the owner / broker risk.
The main objectives of this course will be to plan the business structure, outline company policies and a personnel handbook, develop effective job descriptions, list best hiring and selection practices, plan overall training and retention, and identify how and when to terminate.
The main course objective for this class will be to expand on key elements of an effective personnel plan for the residential property management company.
The objective of this course is to identify and control the risks associated with Residential Property Management. The key points to cover will be sources of risk, approaches to risk, the agency – a relationship of trust, fair housing, and minimizing and controlling risk.
A Risk Management course for Business Owners and CEO's that will provide managers and CEO's with advanced tools and theory of risk management. The key points to be covered will be insurance, liability / torts / negligence, company policies and procedures, anti-trust and preparing for court.
This course will focus on the knowledge, skills, and operational tools needed to effectively manage tenants in residential properties. The course will examine paperwork, policies, and procedures necessary to develop good tenant relations. It will basically cover the tenant cycle from screening, move-in and move-out, security deposits, record keeping, and much more.
Social Media Webinar Courses
Tina Merritt, veteran real estate agent, social networker, internet marketer, and trainer, instructs about marketing to the online consumer, creating an online marketing plan, and how to create and use online disclaimers.
Tina Merritt, veteran real estate agent, social networker, internet marketer, and trainer, shows you the difference between pages, profiles, and groups; how to create lists and manage contacts; and also how to set privacy controls.
Tina Merritt, veteran real estate agent, social networker, internet marketer, and trainer, shows you how and where to market your listings online, online lead generation, and consistency in online/offline marketing.
Tina Merritt, veteran real estate agent, social networker, internet marketer, and trainer, shows you the dos and don'ts of blogging, what consumers want to see on your site, and how to set up and maintain a blog.
Tina Merritt, veteran real estate agent, social networker, internet marketer, and trainer, explains electronic signatures, how to ditch the paper files, and online transaction management.
NARPM® and IREM Joint Course
This course serves as a primer for agents and owners to introduce them to real estate management basics. You will learn about management agreements, ethics, legal issues, risk analysis, maintaining properties, financial tools, marketing, and leasing. You will gain an in-depth understanding of the intricacies of managing single family homes and small investment properties, maximize the value and financial potential of the properties you manage, secure a reputation as a manager who knows what it takes to lease and manage a property, and earn the respect of residents.