Online Policy - National Association of Residential Property Managers

Online Policy

OMG Distance Learning’s administrative office is open Monday through Friday from 9 am to 5 pm Eastern Standard Time 757-410-5953.

All questions pertaining to technical support, registration, refunds, policy, course content, final exams (if applicable), and completion certificates should be addressed to OMG Distance Learning 757-410-5953 or

NARPM®’s Distance Learning policy is that we only cancel registrations if technical support determines that the student is experiencing irresolvable technical difficulties. Students should read the system requirement below prior to purchasing the course as lack of these requirements after purchase do not constitute irresolvable technical difficulties.

All requests to cancel a course must be made within seven days of your registration

If the provider of the course requires seat time, the timing mechanism will be used to verify your activity in the course. Courses with timing mechanisms require that you are active in the course for an amount of time equal to the hours of credit you are receiving. If a course has been approved for eight (8) hours of credit, then that course will  require you to be active in that course for eight (8) hours (a classroom hour is  50 minutes). This is called “seat time.”


  • 200 minutes = 4-hour course
  • 250 minutes = 5-hour course
  • 300 minutes = 6-hour course
  • 750 minutes = 15-hour course

Seat time can be viewed on each page  of your course

Upon completion of a course, each student will receive a Course Completions Certificate. In the event the certificate is lost, a duplicate may be obtained from OMG Distance Learning office by written request. An administrative fee may be charged for the duplicate.

OMG Distance Learning will not discriminate on the basis of race, color, sex, religion, national origin, handicap, or familial status in the establishment of fees, entrance qualifications or standards for successful completion of any course.

After you have completed all the lessons on the computer, you must allow the following times for processing to complete the course and receive your Course Completion Certificate.

These times are all estimates:

  • Scheduling the monitored final exam – one week
  • Grading of Exam and issuing Course Completion Certificate – 3 business days
  • Receipt of the Course Completion Certificate by U.S. Mail – 10 business days (estimated)

Certain sections of this course may include video content. The quality of video playback is dependent on the speed of your Internet connection and, therefore, users with slower Internet connection speeds (lower than 768kbps download) may experience “choppy” or reduced video playback quality. If you experience poor video playback quality, please press the video pause button and allow the video to download for a period of approximately 30 seconds, and then resume the video playback. If further choppy video is encountered, press the pause button again and allow the video to download for a longer period. Please note that video download progress is denoted in the video timeline bar beneath the video playback window.

“Issuing” a Course Completion Certificate can be done by e-mail or in  the U.S. Mail. The minimum time you should allow between taking the exam and receiving your course completion certificate is approximately 20 business days (depending on mailing time), so plan your schedule accordingly!

Students must complete each chapter reading assignment, activity and chapter quiz. The student must be actively engaged in the course for the amount of hours (seat time) equal to the credit of the course (if required by the provider). Students must pass a final course and or topic exam with a minimum score.

All course lessons on the computer must be completed within 90 days from the date of enrollment (unless individual state law specifies otherwise). Access to the computer lessons will expire at midnight on the 90th day after enrollment.

In order to take this distance education course, your computer must meet the following minimum system requirements.

  • 56K dial-up Internet (DSL/cable/high speed recommended)
  • 800×600 screen resolution (1024×768 screen resolution recommended)
  • Modern web browser software (for best results, we encourage you to download and install the latest updates for your browser software).
  • Regardless of browser software, cookies and JavaScript must be enabled within your browser software (this is the default setting for most browser software programs and should not be an issue for most students).
  • This product will not work on Macs if you have not downloaded Adobe Flash Player.
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CONTINUE TO REGISTER FOR THE COURSE… By clicking the button above, you have read and agree to the requirements above. You must agree to these requirements to continue your online registration. If you have questions, contact NARPM®.

OMG Distance Learning’s administrative office is closed:

  • New Years Day
  • President’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Veterans Day
  • Thanksgiving Day
  • Day After Thanksgiving
  • Christmas Eve
  • Christmas Day
  • Day After Christmas