HOURS OF OPERATION
OMG Distance Learning’s administrative office is open Monday through Friday from 9 am to 5 pm Eastern Standard Time.
OMG Distance Learning’s administrative office is closed:
- New Years Day
- President’s Day
- Memorial Day
- Independence Day
- Labor Day
- Veterans Day
- Thanksgiving Day
- Day After Thanksgiving
- Christmas Eve
- Christmas Day
- Day After Christmas
It is the intent to allow the courses to accessible 24 hours a day, 7 days a week during a student’s purchase period.
NOTICE TO STUDENT
All questions pertaining to registration, refunds, policy, course content, final exams (if applicable), and completion certificates should be addressed to the OMG Distance Learning 757-410-5953.
REGISTRATION CANCELLATION POLICY
OMG Distance Learning policy is that we only cancel registrations if technical support determines that the student is experiencing irresolvable technical difficulties. All requests to cancel a course must be made within seven days of your registration.
If a course has a timing mechanism, it must be used to verify your activity in the course. Courses with timing mechanisms require that you are active in the course for an amount of time equal to the hours of credit you are receiving. If a course has been approved for eight (8) hours of credit, then that course will require you to be active in that course for eight (8) hour (a classroom hour is 50 minutes). This is called “seat time.”
- 200 minutes = 4-hour course
- 250 minutes = 5-hour course
- 300 minutes = 6-hour course
- 750 minutes = 15-hour course
Seat time can be viewed on each page of your course
Upon completion of a course, each student will receive a Course Completions Certificate. In the event the certificate is lost, a duplicate may be obtained from OMG Distance Learning office by written request. An administrative fee may be charged for the duplicate.
OMG Distance Learning will not discriminate on the basis of race, color, sex, religion, national origin, handicap, or familial status in the establishment of fees, entrance qualifications or standards for successful completion of any course.
After you have completed all the lessons on the computer, you must allow the following times for processing to complete the course and receive your Course Completion Certificate.
These times are all estimates:
- Scheduling the monitored final exam – one week
- Grading of Exam and issuing Course Completion Certificate – 3 business days
- Receipt of the Course Completion Certificate by U.S. Mail – 10 business days (estimated)
VIDEO PLAYBACK QUALITY
Certain sections of this course may include video content. The quality of video playback is dependent on the speed of your Internet connection and, therefore, users with slower Internet connection speeds (lower than 768kbps download) may experience “choppy” or reduced video playback quality. If you experience poor video playback quality, please press the video pause button and allow the video to download for a period of approximately 30 seconds, and then resume the video playback. If further choppy video is encountered, press the pause button again and allow the video to download for a longer period. Please note that video download progress is denoted in the video timeline bar beneath the video playback window.
“Issuing” a Course Completion Certificate can be done by e-mail or in the U.S. Mail. The minimum time you should allow between taking the exam and receiving your course completion certificate is approximately 20 business days (depending on mailing time), so plan your schedule accordingly!
Students must complete each chapter reading assignment, activity and chapter quiz. The student must be actively engaged in the course for the amount of hours (seat time) equal to the credit of the course. Students must pass a final course and or topic exam with a minimum score.
COURSE EXPIRATION & REVIEW
All course lessons on the computer must be completed within 360 days from the date of enrollment (unless individual state law specifies otherwise). Access to the computer lessons will expire at midnight on the 360th day after enrollment.
COURSE EXTENSION POLICY
If you cannot complete your course within 360 days, you may purchase a one-time 60-day extension from OMG Distance Learning. The 60-day extension period begins from the date your course originally expires. You may only purchase one extension. It is your responsibility to contact OMG Distance Learning to purchase the extension. It is recommended that you purchase the extension immediately after the course has expired in order to be able to have the full 60 days of the extension.
In order to take this distance education course, your computer must meet the following minimum system requirements.
- 56K dial-up Internet (DSL/cable/high speed recommended)
- 800×600 screen resolution (1024×768 screen resolution recommended)
- Modern web browser software (for best results, we encourage you to download and install the latest updates for your browser software).
Contact Technical Support by phone at 866-459-5982 Monday – Thursday, 8:00 am – 4:30 pm, Friday 8:00 am – 3:30 pm Central Time, or by e-mail firstname.lastname@example.org. We will respond to your e-mail message within two (2) business days.
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