Property Management National Accounts Director - National Association of Residential Property Managers

Property Management National Accounts Director

Posted on Sep 21, 2020

Company: Neighborly

Location: Dallas, TX

Type: Full Time

Category: Other


Company Overview

Neighborly® is the world’s largest home services franchisor of 25 service brands and over 4,000 franchise owners serving 9 million+ customers in nine countries, focused on repairing, maintaining and enhancing homes and businesses. The company operates online platforms that connect consumers to service providers in their local communities that meet their rigorous standards as a franchisor across 15 service categories at in the United States and in Canada. The company was founded in 1981 as Dwyer Group with its world headquarters in Waco, Texas. More information about Neighborly/Neighbourly, and its franchise concepts, is available at and

Neighborly is an active member in the International Franchise Association (IFA), Canadian Franchise Association (CFA), British Franchise Association (BFA) and German Franchise Association and is a founding company of the Veterans Transition Franchise Initiative (VetFran). Neighborly was named as part of the 2019 Inc. 5000 most successful privately-owned companies in America and the 2019 and 2020 recipient for the Global Franchise Award for Best Property and Home Maintenance Franchise.

Position Overview:

The Property Management National Accounts Director will hold direct responsibility for acquisition of new clients, and the establishment of productive and profitable relationships with external organizations.  The Property Management National Accounts Director  will conduct market research. Key elements of this position will include the assessment of operational issues regarding competitiveness, the ability to stay current in trends and innovations that impact our business interests, and the thorough review of research, feasibility studies and business plans for the improvement, development and customization of products and services. The selected candidate will also collaborate and assist with the direction of the business development representatives of the individual Real Property Management offices.

Primary Responsibilities:

  • Maximize existing account sales volume and develop new key accounts within the property management industry
  • Develops, proposes and implements Key National Account Sales and Marketing strategic sales plans to deliver brand and corporate goals.
  • Direct sales forecasting activities and set team performance goals accordingly.
  • Build & maintain productive, profitable and friendly business relationships with clients, and potential clients in the property management industry.
  • Supervise and support the National Accounts support team to increase sales and profitability and operational execution of client portfolios.
  • Act as the liaison between customers, field offices and internal teams ensuring clients’ requirements are met.
  • Network effectively by organizing and attending industry events to build a pipeline of prospective clients
  • Take appropriate actions to increase the visibility and stature of the organization
  • Carry out feasibility studies/business plans for product or service improvement, customizing, re-modeling and new product / service development
  • Conduct and assign market research and analysis
  • Promote the mission and values of the organization both internally and externally
  • Assess operational issues in regard to competitiveness, staying current in terms of current trends and innovations
  • Stay up to date with external and internal developments in the environment for identifying new market segments
  • Responsible for overseeing the production of brochures and other print materials as well as electronic materials
  • Develop a process to gather continuous feedback from clients
  • Maintain and develop knowledge of Real Property Management products, guidelines, and processes
  • Perform other duties as required


  • A proven leader with excellent written and verbal presentation communication and interpersonal skills that is effective at working with and influencing individual’s at all organizational levels; persuasive and empathetic; able to handle pressure and manage conflict.
  • Excellent selling, negotiation and customer service skills
  • Strong quantitative, analytical, planning and organizational skills
  • Self confident; self-directed; ability to communicate findings, make recommendations, and facilitate change
  • Must have the effective organizational development and management skills which are necessary for success.
  • Proficient in MS Office
  • Ability to develop and maintain strong working relationships both internally and externally within the property management industry
  • Ability to create, and assess feasibility studies
  • Confident with decision making in regards to determining project guidelines, purpose, following through and completion
  • Understanding of financial reports including budgetary guidelines and project expenditures
  • High level of critical and logical thinking, analysis, and/or reasoning to identify underlying principles, reasons, or facts
  • Effective attention to detail and a high degree of accuracy
  • Strong work ethic and positive team attitude
  • Must be able to lift a minimum of 25 lbs.

Education & Experience:

Education: Bachelor’s degree in Sales, Marketing, Business or equivalent, Master’s degree a plus


  • Minimum of 3-5 years of progressive sales experience
  • Sales experience in the property management industry  required


Physical Requirements:

The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job.  The Associate should be able to stand, sit at an office space, see, hear and understand speech, communicate, lift computer equipment, supplies and materials, use office equipment and computers.  The Associate is exposed to typical office working conditions.  If requested by an applicant or employee, we may provide reasonable accommodations to enable individuals with disabilities to perform the essential job functions.  The above statements are intended to describe the general nature and level of work performed.  They are not intended to be construed as an exhaustive list of all duties required of personnel so classified. We have the exclusive right to alter this job description at any time without notice.


Neighborly® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.


We offer a competitive base salary plus an annual bonus!

For More Information and to Apply

Please contact Allison Brunton,