Remote Maintenance Coordinator (Work From Home)

Posted on Nov 06, 2018

Company: Annapolis Property Services

Location: Annapolis, MD

Type: Full Time

Category: Maintenance

Description:

Busy, Growing Residential Property Management Company is looking for an out-going, detail-oriented, motivated, full time Remote Maintenance Coordinator who has excellent communication and multitasking skills to join our team.  This is a work from home position and can be performed from anywhere in the United States of America.

Responsibilities of this position include but are not limited to:

• Utilize Maintenance Software to manage tenant repair requests.
• Answer income maintenance phone calls and address tenant concerns.
• Communicate with Tenants as needed to fully understand repair requests submitted, and when possible, troubleshoot repairs before dispatching to external vendors
• Communicate with Tenants, Vendors and Owners as needed to ensure repairs are completed on a timely basis
• Primarily responsible for all repair requests, but work with Maintenance Team to assign tasks beyond capacity to the Maintenance Manager, Admin & Process Manager and Senior Property Managers when appropriate
• Keep property owners informed as to all repairs being performed on their properties
• Contact property owners for approval of repairs that exceed pre-approved levels
• Dispatch pre-approved owner vendors when documented in Maintenance Software

Requirements:

Job requirements of this position include the following:

• Strong administrative skills
• Excellent organizational skills
• Excellent time management and ability to multitask
• Proven written, oral, email and phone skills
• Problem solving skills
• A high patience level
• Ability to work as part of a team
• Internet savvy with expertise in G Suite
• Excellent customer service orientation
• Proficient use of computer software and smartphone apps
• Ability to set up/trouble shoot basic computer systems

Job qualifications for this position include the following:

• 4-year college degree preferred, but not required
• Minimum three (3) years property management experience
• General understanding of home maintenance and repairs: HVAC, appliances and plumbing
• Ability to thoroughly and accurately document repair details and conversations with owners, tenants and vendors
• Ability to fully understand and make maintenance decisions based on APS policies and procedures,

Compensation:

Benefits:

• Full time, salary commensurate with experience
• Paid vacation
• Company paid health plan
• Simple IRA with company match