Code of Ethics
Adhering to a professional Code of Ethics helps companies and individuals build relationships of trust with their customers, employees, suppliers, owners and the communities in which they work.
Ethical Issues Have Become More Complicated
The need to adhere to increasingly complex government regulations and the litigious nature of our society has changed how property managers view their profession.
Public Trust in Fair Business Has Diminished
It has become a common occurrence to hear the details of corporate scandals in the media. Now more than ever, it is crucially important for property management professionals to obtain the validation that comes from belonging to an organization that has set a high standard of conduct for it’s members.
Our Code of Ethics
It is well known that NARPM® promotes a high standard of business ethics, professionalism and fair housing practices. Click here to view the NARPM® Code of Ethics & Standards of Professionalism, formalized at the New Orleans Convention in 1994.
Trouble with a Property Manager?
If the property manager is a member of NARPM®, we will investigate your claims after you submit a completed Ethics Complaint against the member. We can’t guarantee our effectiveness in resolving your issue, but we will make contact with the offending company.
As part of a settlement with the Federal Trade Commission (“FTC”), NARPM® agreed to change its Code of Ethics and will not adopt, encourage its members to follow, or enforce any Code of Ethics provision relating to solicitation of property management work that does not comply with the FTC Consent Order.
- FTC Settlement Statement
- FTC Decision and Order
- FTC Complaint
- FTC Press Release issued by the Commission in this matter
Amended Article 9 and Standards of Professionalism:
Article 9: RELATIONS WITH OTHER PROPERTY MANAGERS
NARPM® Professional Members shall not knowingly or recklessly make false or misleading statements about other property managers or their business practices, or otherwise attempt to take business from other property managers by deceptive means.
STANDARDS OF PROFESSIONALISM
- 9-1 The Property Manager shall treat all property managers in an honest and professional manner and shall not knowingly engage in any practice or take any action against a property manager in an un-businesslike manner.
- 9-2 The Property Manager shall not knowingly interfere with other property managers’ contract rights, including by taking actions inconsistent with exclusive agreements that other property managers have with clients. This does not preclude the Property Manager from otherwise soliciting clients or making general announcements about their own services. For purposes of this code, a general announcement may be defined as a general telephone canvass or a general mailing or distribution addressed to all prospects in a given geographical area or in a specific profession, business, club, organization, or other classification or group. This code does not restrict fair and reasonable competition among property managers.
- 9-3 In the event of a controversy between Property Managers with different firms, the Property Managers/owner of firm shall submit the dispute to mediation prior to litigation.
- 9-4 Property Managers shall not use the work of competing management firms that are considered proprietary without the expressed written permission of the management firm.
NARPM® Antitrust Statement:
It is the policy of the NARPM® to comply fully with all antitrust laws. The antitrust laws prohibit, among other things, any joint conduct among competitors that could lessen competition in the marketplace. NARPM®’s membership is composed of competitors; they must refrain from discussing competitively sensitive topics, including those related to pricing (such as rates, fees, or costs), individual competitors or specific business transactions, or controlling or allocating markets. Further, NARPM® shall not restrict members’ ability to solicit competitors’ clients or to advertise for business in any way that is not false, deceptive or otherwise illegal.