NARPM^® Website Privacy Policy

1. INTRODUCTION

The National Association of Residential Property Managers (NARPM^®) is committed to protecting the privacy and security of our members, website visitors, and service users. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our services, including our website (narpm.org), membership programs, educational classes, networking events, and related services.
By using our services, you consent to the practices described in this Privacy Policy. If you do not agree with these practices, please do not use our services.

 

2. INFORMATION WE COLLECT

2.1 Personal Information
We collect personal information that you voluntarily provide to us, including:

• Contact Information: Name, mailing address, email address, phone number
• Professional Information: Company name, job title, professional credentials, industry experience
• Membership Information: Membership type, renewal dates, participation in committees or groups
• Financial Information: Credit card information, billing address, payment history (processed securely through third-party payment processors)
• Educational Records: Course completions, certifications, continuing education credits, test scores
• Event Information: Registration details, dietary preferences, accessibility needs, attendance records
• Communications: Emails, surveys, feedback, customer service interactions

2.2 Information Collected Automatically
When you visit our website or use our services, we automatically collect:

• Technical Information: IP address, browser type, operating system, device information, screen resolution
• Usage Data: Pages viewed, time spent on pages, click paths, search queries, download activity
• Location Data: General geographic location based on IP address
• Cookies and Similar Technologies: Session IDs, preferences, authentication status, analytics data

2.3 Information from Third Parties
We may receive information about you from:

• Third-Party Applications: Our service providers and app partners may share usage data and analytics
• Social Media: If you connect your social media accounts or interact with our social media content
• Business Partners: Other organizations in the property management industry for legitimate business purposes
• Public Sources: Professional directories, industry publications, and publicly available information

 

3. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

3.1 Membership Services

• Process and manage memberships, renewals, and account administration
• Provide access to member-only resources, tools, and directories
• Facilitate networking opportunities and connections between members
• Communicate membership benefits, updates, and important notices

3.2 Educational Services

• Register participants for classes, webinars, and educational programs
• Track course progress, completions, and continuing education credits
• Issue certificates and maintain educational records
• Improve and develop new educational content

3.3 Events and Networking

• Process event registrations and manage attendee lists
• Coordinate accommodations, catering, and special requirements
• Facilitate networking connections and professional relationships
• Share attendee information for legitimate networking purposes (with consent)

3.4 Communications

• Send newsletters, industry updates, and relevant information
• Respond to inquiries and provide customer support
• Conduct surveys and gather feedback to improve services
• Send administrative notifications and important updates

3.5 Website and Service Improvement

• Analyze website usage to improve user experience and functionality
• Conduct research and analytics to enhance our services
• Troubleshoot technical issues and maintain system security
• Develop new features and services based on user needs

3.6 Legal and Compliance

• Comply with legal obligations and regulatory requirements
• Protect against fraud, unauthorized access, and other security threats
• Enforce our terms of service and other agreements
• Respond to legal requests and court orders

 

4. INFORMATION SHARING AND DISCLOSURE

4.1 Third-Party Service Providers
We share information with trusted third-party service providers who assist in delivering our services:

• Payment Processors: To process membership fees, event registrations, and other transactions
• Educational Platform Providers: To deliver online courses and track educational progress
• Email Service Providers: To send communications and newsletters
• Website and App Providers: To maintain and improve our digital services
• Analytics Providers: To understand website usage and improve user experience
• Cloud Storage Providers: To securely store and manage data

All third-party providers are contractually required to protect your information and use it only for authorized purposes.

4.2 Third-Party Applications and Data Sharing
Some of our services are provided through third-party applications. When you use these applications:

• The application providers collect usage data and analytics
• We may share necessary personal information to enable service delivery
• These providers have their own privacy policies governing their data practices
• We encourage you to review the privacy policies of any third-party applications you use

4.3 Member Directories and Networking
With appropriate consent, we may share member information:

• In searchable member directories (Property Managers, Chapters, Affiliate Members)
• For networking and professional connection purposes
• At events and conferences for attendee interaction
• Through member-only platforms and forums

4.4 Legal Requirements
We may disclose your information when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations, court orders, or government requests
• Protect the rights, property, or safety of NARPM^®, our members, or others
• Investigate fraud, security breaches, or violations of our policies
• Enforce our legal rights and agreements

4.5 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring organization, subject to equivalent privacy protections.

 

5. THIRD-PARTY ADVERTISING

5.1 Advertising Networks
We work with third-party advertising networks, including:

• Google Ads: To display relevant advertisements and measure campaign effectiveness
• Featherclick: For targeted advertising and audience analytics
• Other advertising partners as we may engage from time to time

5.2 How Advertising Works
These advertising networks may:

• Use cookies and similar technologies to collect information about your visits to our website
• Display advertisements on other websites based on your interests and online activity
• Provide analytics about advertisement performance and audience engagement
• Create profiles for advertising purposes based on your interactions

5.3 Advertising Choices
You can control advertising cookies and opt out of personalized advertising through:

• Your browser settings to block or delete cookies
• The Digital Advertising Alliance’s opt-out tool at optout.aboutads.info
• Google’s Ad Settings at adssettings.google.com
• Individual advertiser opt-out mechanisms

 

6. COOKIES AND TRACKING TECHNOLOGIES

6.1 Types of Cookies We Use

• Essential Cookies: Required for website functionality, including shopping cart and authentication
• Analytics Cookies: Help us understand how visitors use our website
• Advertising Cookies: Used to deliver relevant advertisements and measure their effectiveness
• Preference Cookies: Remember your settings and preferences for future visits

6.2 Cookie Management
You can control cookies through your browser settings, but please note that disabling cookies may limit website functionality, including the ability to use the shopping cart or access member-only areas.

6.3 Other Tracking Technologies
We may also use web beacons, pixel tags, and similar technologies to collect information about your interactions with our emails and website content.

 

7. DATA SECURITY AND STORAGE

7.1 Security Measures
We implement comprehensive security measures to protect your information:

• Encryption: All financial transactions use 256-bit SSL encryption
• Secure Servers: Data is stored on secure servers with appropriate access controls
• Regular Updates: We maintain current, secure software and security patches
• Access Controls: Limited access to personal information on a need-to-know basis
• Employee Training: Staff are trained on privacy and security best practices

7.2 Data Storage Locations
Your information may be stored and processed:

• On secure servers within the United States
• On cloud platforms and secure servers located internationally
• By third-party service providers in various global locations

We ensure that all storage locations maintain appropriate security standards and comply with applicable data protection laws.

7.3 Data Retention
We retain your personal information for seven (7) years from the last interaction or as required by law. After this period, we securely delete or anonymize your information unless longer retention is required for legal or legitimate business purposes.

 

8. YOUR PRIVACY RIGHTS

8.1 Access and Correction
You have the right to:

• Access your personal information that we maintain
• Request corrections to inaccurate or incomplete information
• Update your preferences and communication settings
• Review your membership and educational records

8.2 Data Portability and Deletion
You may request to:

• Receive a copy of your personal information in a structured, machine-readable format
• Delete your personal information, subject to legal and contractual obligations
• Restrict processing of your information in certain circumstances

8.3 Communication Preferences
You can:

• Unsubscribe from marketing emails using the links provided in our communications
• Update your communication preferences in your member account
• Contact us directly to modify your communication settings

8.4 Exercising Your Rights
To exercise these rights, please contact us using the information provided in Section 12. We will respond to your request within 30 days and may require verification of your identity to protect your privacy.

 

9. INTERNATIONAL DATA TRANSFERS

Some of our service providers and data storage facilities are located outside your country of residence. When we transfer your information internationally, we ensure appropriate safeguards are in place, including:

• Contractual protections requiring equivalent privacy standards
• Participation in privacy frameworks such as Privacy Shield successors
• Implementation of standard contractual clauses approved by relevant authorities
• Other legally recognized mechanisms for international data transfers

 

10. CHILDREN’S PRIVACY

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

 

11. UPDATES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will:

• Post the updated policy on our website with a new effective date
• Notify members of material changes via email or other prominent notice
• Provide advance notice when possible for significant changes that affect your rights
• Your continued use of our services after any updates constitutes acceptance of the revised Privacy Policy.

12. CONTACT INFORMATION

Privacy Questions and Requests
For questions about this Privacy Policy or to exercise your privacy rights, contact us at:

National Association of Residential Property Managers
1403 Greenbrier Parkway, Suite 150
Chesapeake, VA 23320
Phone: (800) 782-3452
Email: [email protected]

13. ADDITIONAL INFORMATION

13.1 California Residents
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, use, and share, and the right to delete and opt out of the sale of personal information. We do not sell personal information as defined by the CCPA.

13.2 European Economic Area Residents
If you are in the European Economic Area, you have rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with your local data protection authority if you believe we have not complied with applicable data protection laws.

13.3 Directory Usage Restrictions
The searchable directories on NARPM.org, including Property Managers, Chapters, and Affiliate Members directories, may not be copied, altered, or redistributed in any manner, nor used for commercial solicitation purposes not approved by NARPM^®.

13.4 Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

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This Privacy Policy was last updated on January 27, 2026. For the most current version, please visit narpm.org/privacy-policy/.