The Art of Acquiring More Doors

3 Hours – Offered Virtual and Online
Acquiring and cultivating new business is essential for success as a Property Manager. This course dives into the art of identifying and attracting new clients while assessing whether they’re the right fit for your business.

You’ll explore effective strategies, including sample scripts to engage prospective clients and secure their trust. The course also emphasizes the importance of a solid management agreement—an essential foundation for clear, long-lasting business relationships.

By the end of this session, you’ll feel confident in selecting the right clients and crafting agreements that work for both parties, ensuring a strong and sustainable partnership. This 3-hour course is an adaptation of the renowned NARPM 101, tailored to provide actionable insights and tools for your success.

Talent Management and Retention

3 Hours – Offered Virtual and Online
This course is designed to help you foster team harmony within your organization. Previously included in Personnel Procedures Advanced, this course delves into key areas such as evaluating a personnel policy handbook, implementing effective management supervision, and utilizing tracking methods for team performance.

You will also explore strategies for adopting compensation structures, conducting meaningful performance reviews, and managing termination/exit procedures. By the end of the course, you’ll be equipped to create a more cohesive and efficient team environment.

How to Successfully Market your Company

3 Hours – Offered Virtual and Online
The content covers some 101 general marketing and later moves into more targeted marketing on how Property Management companies should and could be marketing to help address challenges they are faced with. Marketing is an important part of a successful business. Formerly Marketing for Residential Property Managers, this 3-hour version is tuned to specific marketing concepts designed for Property Managers. Topics include branding and measuring outcomes and growth. Various forms of media options will also be reviewed. This course will also assist you in developing a mission statement related to your goals.

Tenancy and the Law

3 Hours – Offered Virtual and Online
Staying current with laws and regulations is essential for every Property Manager. This course focuses on key federal, state, and local laws that directly impact the property management industry. Topics include the Fair Housing Act, Service Members Civil Relief Act, EPA/Lead-based Paint regulations, IRS Rental Income reporting, and Megan’s Law.

By the end of this course, you’ll have a stronger understanding of these laws and be better equipped to navigate legal responsibilities while working with tenants. This 3-hour course is adapted from sections of the Tenancy courses.

Framework for a Successful Team

3 Hours – Offered Virtual and Online
This course focuses on creating an environment of harmony amongst team members. Formerly part of Personnel Procedures Advanced, this course will cover topics in evaluating a personnel policy handbook, implementing management supervision and tracking methods. Ways to adopt effective compensation structures, performance reviews and termination/exit strategies.

Risk Awareness - Owners and Tenants

3 Hours – Offered Virtual and Online
Property Management is embroiled in risk and it’s your job as a property manager to understand the risk and figure out how to minimize it. This course will help you do this. First you will identify the risk associated with owners, tenants, regulations, and the law. Then this course will tell you how to approach these risks. This 3-hour version was developed from the course formerly known as Risk Awareness.

Hiring Best Practices for Property Managers

3 Hours – Offered Virtual and Online
This 3-hour version was developed from NARPM’s® Personnel Procedures – Essentials course and will cover hiring personnel and more. Topics include developing effective job descriptions, compensation best practices and hiring selection practices. Upon completion of the course property managers should feel more comfortable about how to better fill staffing needs.

Policy and Procedures – Increase Efficiency and Decrease Risk

3 Hours – Offered Virtual and Online
Upon completion of this course the Property Manager will have a better understanding of the importance of having a Policy & Procedures manual. The course will also discuss important items to include and how to best update and revise in the future. This course was formerly known as Office Operations: Policy & Procedure.

Introduction to Houses

3 Hours – Offered Virtual and Online
Introduction to Houses (formerly part of Intro to Maintenance) is a 3-hour course designed to help property managers understand the structure and components of a house.

This course covers the functionality of various systems and highlights common maintenance issues, providing you with the knowledge needed to manage properties effectively. With a deeper understanding of how houses work, you’ll be better equipped to coordinate and schedule contractors and vendors, ensuring high-quality work at the best price.

By mastering these skills, you’ll not only maintain the property more effectively but also strengthen relationships with both owners and residents through reliable and efficient management.

In-house Maintenance: What to consider

3 Hours – Offered Virtual
Participants will learn how to establish an effective hiring strategy for technicians and identify quality control measures that ensure sustained profitability. Equipped with these tools, they’ll be better positioned to complement their existing residential property management operations with a thriving, long-term maintenance service. By the end of this course, property managers will know when it’s the right time to consider launching an in-house maintenance company

Maintenance Basics

3 Hours – Offered Virtual and Online
Handling maintenance is one of the top 5 responsibilities that a property manager has with their clients and their tenants. This course will review evaluating property conditions, identifying risk, and making recommendations to property owners. Other topics will include the need for developing a maintenance plan and schedule, policies, and procedures for maintenance requests from tenants and how to manage outside contractors and vendors. This 3-hour course was developed from parts of Introduction to Maintenance and Maintenance Beyond the Basics.

Maintenance - Beyond the Basics

3 Hours – Offered Virtual and Online
This course reviews many safety and health issues found in housing that property managers must be aware of. Awareness and proper maintenance play a large role in managing these issues. Communication with the owner, the management agreement and dealing with vendors as it pertains to maintenance will be discussed. (Formerly part of Maintenance: Beyond Basics)

Maximize Profitability & Enhance Relationships

3 Hours – Offered Virtual and Online
This course will familiarize Property Managers with ways to grow and streamline their businesses. Understanding your clients and their goals is necessary to build lasting relationships. This course will help evaluate and improve metrics used by your business and better identify services that can be beneficial to owners, tenants, and vendors. This 3-hour version was developed from the course formerly known as Profitability & Client Relations

Finance: Cash Flow Analysis

6 Hours – Advanced Course – Classroom Only
This advanced course equips you with the tools to forecast and calculate your client’s cash-on-cash return and internal rate of return for investment properties. You’ll also learn how to measure your own performance and effectiveness as a property manager.

Whether your client is a traditional investor or a “frustrated seller,” once a property becomes a rental, success comes down to the numbers. By mastering these financial metrics, you’ll be able to guide your clients toward decisions that align with their best financial interests and confidently forecast outcomes.

You’ll also learn how decisions like repairs vs. replacements or rent increases can directly enhance a property’s value. This knowledge positions you as more than just someone who collects rent and coordinates repairs—you’ll become a trusted consultant who adds measurable value to your client’s investment strategy.

Negotiation Skills

23 Minutes – Online Only
The online course “Negotiation Skills” provides managers with the necessary tools to negotiate successfully. It enables them to make the right decisions when confronted with different negotiation situations, considering both their own and their partners’ interests. The content has been specifically developed for managers who wish to improve their skills in negotiations at work. They will be able to develop negotiation strategies by learning how to define the appropriate negotiation objectives, structure their arguments, manage their own emotions and take full advantage of their negotiating power.

AI Business Essentials Part 1: ChatGPT

1:40 hours – Online Only

Learn how to use today’s revolutionary new AI technology to be more productive in the workplace

Artificial Intelligence (AI) is revolutionizing the way the world does business. Large language models (LLMs) like ChatGPT are an important part of this technological revolution. Knowing how to best make use of these resources can be challenging. In this course, technology expert Chip Reaves will teach you how to navigate ChatGPT efficiently and effectively. He’ll also provide tips and techniques so that you can be more productive with ChatGPT and other AI tools. You’ll learn how to design effective prompts such as Chain of Thought and Role Play prompts. In addition, Chip will teach you how to leverage AI for specific workplace applications including content creation, research, customer service, translation, and software development.
Topics covered include:

• Defining key terms
• Differentiating between AI and AGI
• Discussing the development of AI and LLMs
• Setting up a new account in ChatGPT
• Navigating the interface
• Managing chats
• Discussing privacy and IP risks
• Utilizing ChatGPT in specific workplace applications
• Designing effective prompts
• Identifying potential weaknesses such as hallucinations and current information
• Adapting a result to a specific audience
• Working with plugins and other LLMs, including Bing Chat, Bard, and Claude
• Identifying additional resources to grow your skills using AI

Increase your knowledge of ChatGPT today so that you can use it efficiently and effectively in your professional career!

AI Business Essentials Part 2: Microsoft Copilot

1:40 hours – Online Only

Chip Reaves, a Microsoft silver partner and an IT consultant with over 25 years of technology experience, will show you how to navigate and use Copilot. You’ll learn how Copilot can assist you with many tasks like creating documents and emails, researching topics, or analyzing information. Beginning with the basics, you’ll learn how to log in to Copilot, navigate the interface, create prompts, and work with the output. You’ll see a comparison of data security and feature differences between versions of Copilot.

Chip will demonstrate using the sidebar Copilot in Microsoft Edge (including its unique Compose mode) and working with Copilot in Windows. He’ll show you how to “get visual” in Copilot by creating, modifying, and analyzing images and how to add and use plugins. He’ll also give you some lists of best practices and good prompt techniques that will ensure you get the results you want.

By the end of this course, you’ll have the information you need to get started navigating Copilot and using its features as well as instruction on best practices and prompt techniques.

Artifical Intelligence - Intermediate

2:75 hours – Online Only

Welcome to “Artificial Intelligence Intermediate: Exploring AI Types, Patterns, and Implementations.” In this course, you’ll discover the captivating world of Artificial Intelligence (AI) and learn about its basic principles, various uses, and practical implications.

Throughout the course, you’ll delve into the core of AI, exploring its role in automating processes, gaining cognitive insights, facilitating engagement, creating conversational AI, and developing digital twins. By examining the 7 Patterns of AI, you’ll gain insights into machine learning frameworks and explore a compelling AI marketing case study.

The course seamlessly transitions to Generative AI, its definition, and applications, covering text generation, coding, chatbots, 3-D systems, and animation. You’ll also learn to implement Generative AI in autonomous agents, gaining a comprehensive understanding of its capabilities.

The course includes exercises, allowing you to apply your acquired knowledge. By the end of the course, you should have an in-depth understanding of AI types, patterns, and implementations, ready with practical skills for real-world applications.

Intro to Microsoft 365 (2021)

34 Minutes – Online Only
Microsoft 365 is your powerful workspace in the cloud! Microsoft 365 is far more than classic Microsoft Office. Powerful collaborative tools like OneDrive, Teams, Planner, and Forms combine with traditional Microsoft apps to form a powerful productivity-boosting tool – and in this course we’ll get you started with Microsoft 365 with a short introduction to what it is, how to access it, and how to use Search and Help to find what you need inside Microsoft 365.Topics covered include:

• • • An overview of Microsoft 365
    • The core apps and platforms inside Microsoft 365
    • Navigating inside Microsoft 365
    • Using the Search and Help features in Microsoft 365

Brain Bites - Email Management

30 Minutes – Online Only
There are many reasons why we communicate – to inform, to share our viewpoint, to educate, and to sell. Communications guru Barbara Evers would argue that all these forms of communication are in fact forms of persuasion. In this course Barbara Evers and Wofford Jones walk through tips and techniques to take advantage of when you’re seeing to communicate and persuade.

Brain Bites - Organizing Your Files

30 Minutes – Online Only
On average office workers spend one to two hours per day looking for information. Having an organized, searchable file and folder structure makes everyone more efficient –and this course will show you how to do it Brain Bites micro-learning courses are information-rich and convey important topics with an engaging mix of video and animation. With 5 minute video lessons and 30-minute-or-less courses, Brain Bites are the perfect tool to educate today’s busy workforce.

Brain Bites - Microsoft Teams Meetings (2023)

30 Minutes – Online Only
If someone said you’d learn in less than 30 minutes how to easily meet virtually and collaborate using Teams, would you believe them? Believe it! Thanks to its features and ease of use, Microsoft Teams is quickly becoming the dominant meeting platform for businesses of all sizes. Don’t be left behind! We’ll look at the major features of Teams meetings, including its deep integration with Microsoft Outlook and collaboration tools like Microsoft Whiteboard and PowerPoint. We’ll take a look at the major features of Teams meetings, including: Joining a meeting from a channel, calendar, or email invitation Starting a call or meeting Customizing your audio and camera choices Managing background video and audio distractions Using in-meeting controls to manage your meeting and attendees Sharing screens, app windows, PowerPoint presentations, and whiteboards By the end of this course, you will be able to identify multiple ways to initiate a Teams Meeting, and describe how to share documents, presentations, whiteboards, and more.

Paperless Office

1 Hour – Online Only – Required for CSS® designation
Course materials will include conversion of paper to digital documents, ease of transferring documents, office sharing of documents, uploading documents to clients/ customers using the internet, portability of information, and cost savings/increasing revenues.

The Interviewing Process

1 Hour – Online Only
Welcome to our seven-part video course on the interviewing process! When organizations decide to reject a prospective employee, it’s not always because the applicant was the wrong person. Sometimes it’s because it was a bad interview. As a result, managers and supervisors who don’t know how to conduct good interviews often miss out on hiring quality employees. This video course will help you put a solid process in place and provide the best interview, not just for the potential employee or yourself, but for your company as a whole.

Internet Marketing 101

1-1/4 Hours – Online Only
This course is a must-take for anyone who wants to drive in more profits from your online business generators Whether you’re just getting started or trying to generate better results from your current online marketing strategies, this course is a how-to for anyone wanting to generate more profits online. You’ve heard of businesses making it big online, and others not making it at all – and the difference is whether or not they can master online marketing techniques. If you need to drive in better results with your marketing budget, this course will help you design and implement an effective strategy. Topics covered include: – Using Search Engine Optimization (SEO) – Learning Pay-Per-Click marketing (PPC) – Identifying White Hat and Black Hat techniques – Utilizing best practices of social media marketing, blogging, and email marketing – Planning your own online strategy.

Persuasion: The Art of Communication

1.5 Hours – Online Only
There are many reasons why we communicate – to inform, to share our viewpoint, to educate, and to sell. Communications guru Barbara Evers would argue that all these forms of communication are in fact forms of persuasion. In this course Barbara Evers and Wofford Jones walk through tips and techniques to take advantage of when you’re seeing to communicate and persuade.

Google Workspace Essentials

1.5 Hours – Online Only
Google’s suite of apps for business is powerful, accessible, and integrated. In this course, Google expert Laurie Sherrod provides an overview of the most common apps and a few more you may not be aware of! Did you know you can create your own public website in minutes using Google Sites? Have you thought about using Google Translate on your phone to have a conversation with someone who speaks another language? Did you know you can work offline with files stored in your Google Drive? These are just a few of the skills you will learn by taking this course.

Lead-based Renovation, Repair and Paint

2 Hours – Online Only
The Lead-Based Paint Renovation, Repair and Painting Program is a federal regulatory program affecting contractors, property managers and others who disturb painted surfaces. It applies to residential houses, apartments, and child-occupied facilities such as schools and day-care centers built before 1978. It included pre-renovation education requirements as well as training, certification and work practice requirements.

Finance and Property Management

2 Hours – Online Only
This course provides the basis of the financial side of property management. The course explores terminology, budgeting, trust accounting, best practices, reconciliation, and property management finances as they relate to ethics.

HR: Start to Finish

2 Hours – Online Only
This course provides an overview of human resources procedures, from hiring employees to developing your team to best fit the needs of the company.

The Basics of Fair Housing

2 Hours – Online Only
This course is compiled from a Housing and Urban Development video on the basics of Fair Housing along with other documents issued by HUD and other agencies specific to Fair Housing. Course PowerPoint and other documents are printable. This Fair Housing course covers:

• • What is Fair Housing?
  • What issues are covered under the Fair Housing Act?
  • What are protected classes?
  • What makes discrimination illegal?
  • Who must comply?
  • The Fair Housing Act and Disability.
  • Domestic Violence and Fair Housing.
  • Familial Status,
  • Advertising,
  • Additional Resources.

Awkward at the Office (Workplace Harassment) – Supervisor Edition

2 Hours – Online Only
We’ve all sat through a mind-numbingly boring sexual harassment course. The material is important and necessary, yet it’s hard to make engaging. This course is different!  In the Employee portion, in a series of vignettes mixed with instruction, students will meet Adeela, Jason, Lisa, and Michael as they deal with both the major and minor effects of workplace harassment. Students will observe them and demonstrate real world responses to situations ranging from inappropriate comments to gender and racial differences. We’ll see how workplace harassment affects not just the people involved, but the productivity of the company. In the Supervisor portion, students meet another office team dealing with more serious harassment allegations including quid pro quo sexual harassment claims. The management team must deal with the claims and then implement changes including a new policy, training, and an investigation process. Workplace harassment destroys trust, creates tension, saps productivity, and can lead to legal action as well. By the end of this course, students will be able to describe their rights and responsibilities related to workplace harassment, as well as their responsibilities as a supervisor, and feel empowered to be part of a positive change in their organization.

Leading Engaging Zoom Meetings

2 Hours – Online Only
Maximize the impact of virtual meetings with Zoom.
Meeting virtually doesn’t have to be dull and monotonous! If you utilize Zoom’s key features and tools, you can easily lead engaging meetings where everyone participates. Expert speaker and presenter Robin Roberts takes you through the settings needed to begin a meeting and the basics for sharing your screen. You will learn how to make use of whiteboards, annotations, and polls. You will also learn how to use more complex features like breakout rooms, which allow for small group discussions and collaboration, as well as additional best practices that will enhance interest, participation, and engagement