Course Descriptions
NARPM® Property Management Training Courses
The following are the courses for the National Association of Residential Property Managers. There are two professional member designations. The first is the Residential Management Professional (RMP®) designation and then follows the Master Property Manager (MPM®) designation. Completion of 18 hours of NARPM® education courses are required for the RMP® designation, and 24 additional hours of classes are required to continue on and receive the MPM® designation. However, any member or non-member can take NARPM® courses at any time. The course descriptions are listed below.
For questions about Designations contact designationinfo@narpm.org
If you have questions about Education Classes contact educationinfo@narpm.org
-
The Art of Acquiring More Doors
Acquiring and developing new business is integral to being a successful Property Manager. This course will discuss acquiring new clients and whether a client is a good fit for your business or not. Discussion includes sample scripts for use with prospective clients and how to capture them. A solid management agreement is key to a clear and long-term business relationship. Upon completion you should feel secure in how to better make your selection of clients and create agreements with clients to have the best fit for everyone. This 3-hour version was developed from the course NARPM 101.
Talent Management and Retention
This course focuses on creating an environment of harmony amongst team members. Formerly part of Personnel Procedures Advanced, this course covers topics in evaluating a personnel policy handbook, implementing management supervision, and tracking methods. Ways to adopt effective compensation structures, performance reviews, and termination/exit strategies.
How to Successfully Market your Company
Marketing is an important part of a successful business. Formally Marketing for Residential Property Managers, this 3-hour version is tailored to specific marketing concepts designed for Property Managers. Topics will include branding and measuring outcomes and growth. Various forms of media options will also be reviewed. This course will also assist you in developing a mission statement related to your goals.
Tenancy and the Law
As a Property Manager it is of the utmost importance to keep up with laws. This course will cover some of the important federal, state, and local laws specifically related to property management. Topics will include Fair Housing, Service Members Civil Relief Act, EPA/Lead-based Paint, IRS Rental Income reporting and Megan’s Law. Upon completion you should be able to recognize and follow the laws with more confidence while working with tenants. This 3-hour version was developed from parts of the courses called Tenancy.
-
Property Manager Series (3-Hour)
Risk Awareness - Owners and Tenants
Property Management is embroiled in risk and it’s your job as a property manager to understand the risk and figure out how to minimize it. This course will help you do this. First you will identify the risk associated with owners, tenants, regulations, and the law. Then this course will tell you how to approach these risks. This 3-hour version was developed from the course formerly known as Risk Awareness.
Hiring Best Practices for Property Managers
This 3-hour version was developed from NARPM’s® Personnel Procedures – Essentials course and will cover hiring personnel and more. Topics include developing effective job descriptions, compensation best practices and hiring selection practices. Upon completion of the course property managers should feel more comfortable about how to better fill staffing needs.
Policy and Procedures – Increase Efficiency and Decrease Risk
Upon completion of this course the Property Manager will have a better understanding of the importance of having a Policy & Procedures manual. The course will also discuss important items to include and how to best update and revise in the future. This course was formerly known as Office Operations: Policy & Procedure.
-
Maintenance Series (3-Hour)
Introduction to Houses
The Introduction to Houses, formally part of Intro to Maintenance, this 3 hour version is designed to familiarize the property manager with the structure and components of a house. This course will review the functionality and maintenance issues of the structure and components. When a property manager understands how houses work, they will be able to coordinate and schedule contractors and vendors effectively. They will be able to secure the best price and quality for products and repairs and in turn maintain better relationships with owners and the residents.
Maintenance Basics
Handling maintenance is one of the top 5 responsibilities that a property manager has with their clients and their tenants. This course will review evaluating property conditions, identifying risk, and making recommendations to property owners. Other topics will include the need for developing a maintenance plan and schedule, policies, and procedures for maintenance requests from tenants and how to manage outside contractors and vendors. This 3-hour course was developed from parts of Introduction to Maintenance and Maintenance Beyond the Basics.
Maintenance - Beyond the Basics
This course reviews many safety and health issues found in housing that property managers must be aware of. Awareness and proper maintenance play a large role in managing these issues. Communication with the owner, the management agreement and dealing with vendors as it pertains to maintenance will be discussed. (Formerly part of Maintenance: Beyond Basics)
-
Broker Owner Series (3-Hour)
Maximize Profitability & Enhance Relationships
This course will familiarize Property Managers with ways to grow and streamline their businesses. Understanding your clients and their goals is necessary to build lasting relationships. This course will help evaluate and improve metrics used by your business and better identify services that can be beneficial to owners, tenants, and vendors. This 3-hour version was developed from the course formerly known as Profitability & Client Relations
-
Finance: Cash Flow Analysis (In-classroom Course)
This advanced course will teach you how to forecast and calculate your client’s cash on cash return and their internal rate of return on their investment properties. You will also learn how to measure your performance and effectiveness as a property manager. Whether your client is a traditional investor or a “frustrated seller”, once the property becomes a rental, it is all about the numbers. Understanding the “numbers” will enable you to advise your clients based on what is in their financial best interests and explain how to forecast that. You can better forecast how a replacement vs. a repair or a rent increase can enhance the property’s value. You move from someone that just collects rent and coordinates repairs to being their consultant.
-
Ethics in Review (Revised 2020)
(This course is NOT for the New Member Ethics course requirement.) Are you ethical? You may be surprised at the pitfalls. This course will cover the basics of ethical behavior in your property management business. The NARPM® Code of Ethics will be reviewed as well as the entire grievance process.
-
-
Paperless Office (Online only, required for CSS® designation)
Course materials will include conversion of paper to digital documents, ease of transferring documents, office sharing of documents, uploading documents to clients/ customers using the internet, portability of information, and cost savings/increasing revenues.
Lead-based Renovation, Repair and Paint
The Lead-Based Paint Renovation, Repair and Painting Program is a federal regulatory program affecting contractors, property managers and others who disturb painted surfaces. It applies to residential houses, apartments, and child-occupied facilities such as schools and day-care centers built before 1978. It included pre-renovation education requirements as well as training, certification and work practice requirements.
Disaster Planning
Disasters are an unfortunate and often unavoidable part of life. While we may not be able to anticipate when or where they will occur, we can plan ahead and prepare so that we are ready to deal with the potentially devastating effects of an event. As property managers, it is our responsibility to ensure a safe and comfortable living environment for our tenants and to protect our owners’ investments.
This course will provide you with a framework for disaster analysis, plan creation, and plan maintenance. It will help you to prepare for your next event in practical and effective terms. The course was developed by property managers, restoration and cleaning experts, as well as business continuity managers who have planned for, recovered, and restored thousands of properties over the course of several decades. Think of this class as the assembly of your planning tool kit!
-
Ethics
Are you ethical? You may be surprised at the pitfalls. This course will cover the basics of ethical behavior in your property management business. The NARPM® Code of Ethics will be reviewed as well as the entire grievance process.
Finance and Property Management
This course provides the basis of the financial side of property management. The course explores terminology, budgeting, trust accounting, best practices, reconciliation, and property management finances as they relate to ethics.
HR: Start to Finish
This course provides an overview of human resources procedures, from hiring employees to developing your team to best fit the needs of the company.
The Basics of Fair Housing (Revised 2020)
The student will be introduced to a basic history of civil rights laws in our country, the protected classes, the Americans with Disabilities Act, penalties for violations of fair housing laws, and advertising as it pertains to these requirements and laws. The course also differentiates between violations and exemptions.
2022 Refresher - The Basics of the Fair Housing Act
This is a refresher for those who have taken The Basics of The Fair Housing Act course in the past and want to refresh themselves on the basics. Same price and details of the course titled The Basics of the Fair Housing Act.
-
NARPM® and IREM Joint Course
Managing Single-Family Homes and Small Investment Properties
*Note: This is an 8-Hour Class that can be taken online only.
This course serves as a primer for agents and owners to introduce them to real estate management basics. You will learn about management agreements, ethics, legal issues, risk analysis, maintaining properties, financial tools, marketing, and leasing. You will gain an in-depth understanding of the intricacies of managing single family homes and small investment properties, maximize the value and financial potential of the properties you manage, secure a reputation as a manager who knows what it takes to lease and manage a property, and earn the respect of residents.
-
Google Workspace Essentials
Google’s suite of apps for business is powerful, accessible, and integrated. In this course, Google expert Laurie Sherrod provides an overview of the most common apps and a few more you may not be aware of! Did you know you can create your own public website in minutes using Google Sites? Have you thought about using Google Translate on your phone to have a conversation with someone who speaks another language? Did you know you can work offline with files stored in your Google Drive? These are just a few of the skills you will learn by taking this course.
Microsoft 365 Office Essentials (2020)
Office 365 is far more than classic Microsoft Office. Easy, collaborative online tools combine with traditional Microsoft apps to form a powerful productivity-boosting tool—and in this course we’ll show you the basics of everything Microsoft 365 (formerly Office 365) has to offer! This course not only gets you oriented and organized—it shows you how to use the power of the cloud-based suite to maximize your productivity, from anywhere, anytime.
The Interviewing Process
Welcome to our seven-part video course on the interviewing process! When organizations decide to reject a prospective employee, it’s not always because the applicant was the wrong person. Sometimes it’s because it was a bad interview. As a result, managers and supervisors who don’t know how to conduct good interviews often miss out on hiring quality employees. This video course will help you put a solid process in place and provide the best interview, not just for the potential employee or yourself, but for your company as a whole.
Negotiation Skills
The online course “Negotiation Skills” provides managers with the necessary tools to negotiate successfully. It enables them to make the right decisions when confronted with different negotiation situations, considering both their own and their partners’ interests. The content has been specifically developed for managers who wish to improve their skills in negotiations at work. They will be able to develop negotiation strategies by learning how to define the appropriate negotiation objectives, structure their arguments, manage their own emotions and take full advantage of their negotiating power.
Persuasion: The Art of Communication
There are many reasons why we communicate – to inform, to share our viewpoint, to educate, and to sell. Communications guru Barbara Evers would argue that all these forms of communication are in fact forms of persuasion. In this course Barbara Evers and Wofford Jones walk through tips and techniques to take advantage of when you’re seeing to communicate and persuade.
