NARPM® Property Management Training Courses
The following are the courses for the National Association of Residential Property Managers. There are two professional member designations. The first is the Residential Management Professional (RMP®) designation and then follows the Master Property Manager (MPM®) designation. Three 6-hour courses are required for the RMP® designation, and 24 additional hours of classes are required to continue on and receive the MPM® designation. However, any member or non-member can take NARPM® courses at any time. The course descriptions are listed below.
In order to receive a certificate of completion, student must achieve a minimum of 70% on the NARPM® exams.
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NARPM 101: Basics of Property Management in classroom only (New course 2019)
The goal of this course is to ensure each student is completely satisfied that they have gained valuable working tools can use in their day-to-day office environments. It is for those new to property management or those who need a refresher course on property management basics.
Marketing for Residential Property Management (Revised 2017)
In this course you will develop a mission statement (or refine yours if you have one) and decide upon a related marketing goal to help guide your business. You will examine branding and the importance of knowing how your clients and customers think, feel, and behave. Time will be spent delving into various forms of media and advertising channels. Finally, you will learn about the importance of tracking and measuring outcomes that are key to your marketing efforts! Learn more
Tenancy (Revised 2020)
This is a comprehensive look at the Tenant Cycle that all property management companies experience in their businesses. From Procurement through Move out, this is an immersive examination of the details involved in the day to day administration of the tenants. Learn more
Property Manager Series (6-Hour)
Developing Rewarding Owner Relationships (Revised 2020)
This fundamental course covering the four (4) steps in the cycle of owner relations will assist you in developing and managing your clients from first contact to termination. From the big picture to the small details, you will learn industry best practices in obtaining new clients and working with them during several scenarios. Learn more
Risk Awareness (Revised 2018)
Risk is an inherent aspect of residential property management, yet the managing of risk is quite often overlooked. Prudent property managers are well aware of and prepared for the potentials of risk across all aspects of the business. This course will familiarize residential property managers with the risks (and their sources) that are involved in managing properties. Participants will learn the proper approaches to risk and ways of handling and safely minimizing risk. Learn more
Personnel Procedures Essentials – Hiring and Firing (Revised 2020)
You’ve reached capacity! You can’t add another property without help! This course from NARPM will guide you through the hiring & employee management process of the small property management company while also looking at when and how best to address expansion of the company and its portfolio. Learn more
Maintenance Series (6-Hour)
Intro to Maintenance: Covering the Basics of Standards, Codes & Safety (Revised 2017)
This courses touches on aspects of the Uniform Housing Code, habitability standards & local codes, policies of insurance companies and NARPM®’s Standards of Professionalism; Participants will explore why it is important to know how buildings are put together and what to look at when taking properties into management. Learn more
In-House Maintenance – Running a Profitable Operation (Revised 2019)
Upon completion of this course, participants will be able to identify and execute best practices for running a successful and profitable maintenance operation as a compliment to the property management company. Discussions include: options for maintenance company structure; naming the business; knowing when is the right time to start; best hiring practices for finding talented maintenance technicians and training and related personnel issues. The course covers important operational details and potential pitfalls to profitability. Learn more
Maintenance: Beyond the Basics (New 2018)
Maintenance and how you handle it will either make or break your business. This course covers the vital everyday maintenance components of a successful property management company. Learn more
Broker Owner Series (6-Hour)
Office Operations – Policy & Procedures (Revised 2017)
Every brokerage needs a policy and procedure manual to standardize their office operation, especially as they grow and add staff. This course covers the Process from start to finish and includes an overview of trust accounting policy and procedure as an example for the manual. Learn more
Advanced Risk Management (Revised 2019)
The course is designed for the owner, leader, or executive of the property management company. There are discussions pertaining to managing risk, understanding laws that affect the real estate manager, items of importance that should be in a policy and procedures manual, how one can structure their business in order to negate some liability, and preparing for a legal situation when necessary. Learn more
Personnel Procedures Advanced (Revised 2017)
The main course objective for this class will be to expand on key elements of an effective personnel plan for the residential property management company. Learn more
Profitability & Client Relations (Former name Mastering Owner-Client Relations)
Note: Former names: Mastering Owner-Client Relations; Growing Your Business.
This course will familiarize property managers with ways to grow and streamline their management businesses. Learn more
Finance: Cash Flow Analysis
This advanced course will teach you how to forecast and calculate your client’s cash on cash return and their internal rate of return on their investment properties. You will also learn how to measure your performance and effectiveness as a property manager. Whether your client is a traditional investor or a “frustrated seller”, once the property becomes a rental, it is all about the numbers. Understanding the “numbers” will enable you to advise your clients based on what is in their financial best interests and explain how to forecast that. You can better forecast how a replacement vs. a repair or a rent increase can enhance the property’s value. You move from someone that just collects rent and coordinates repairs to being their consultant. Learn more
Ethics in Review (Revised 2020)
(This course is NOT for the New Member Ethics course requirement.) Are you ethical? You may be surprised at the pitfalls. This course will cover the basics of ethical behavior in your property management business. The NARPM® Code of Ethics will be reviewed as well as the entire grievance process.
Paperless Office (Online only; required for CSS® designation)
Course materials will include conversion of paper to digital documents, ease of transferring documents, office sharing of documents, uploading documents to clients/ customers using the internet, portability of information, and cost savings/increasing revenues.
Lead-based Renovation, Repair and Paint
The Lead-Based Paint Renovation, Repair and Painting Program is a federal regulatory program affecting contractors, property managers and others who disturb painted surfaces. It applies to residential houses, apartments, and child-occupied facilities such as schools and day-care centers built before 1978. It included pre-renovation education requirements as well as training, certification and work practice requirements.
Disasters are an unfortunate and often unavoidable part of life. While we may not be able to anticipate when or where they will occur, we can plan ahead and prepare so that we are ready to deal with the potentially devastating effects of an event. As property managers, it is our responsibility to ensure a safe and comfortable living environment for our tenants and to protect our owners’ investments.
This course will provide you with a framework for disaster analysis, plan creation, and plan maintenance. It will help you to prepare for your next event in practical and effective terms. The course was developed by property managers, restoration and cleaning experts, as well as business continuity managers who have planned for, recovered, and restored thousands of properties over the course of several decades. Think of this class as the assembly of your planning tool kit!
Are you ethical? You may be surprised at the pitfalls. This course will cover the basics of ethical behavior in your property management business. The NARPM® Code of Ethics will be reviewed as well as the entire grievance process.
Finance and Property Management
This course provides the basis of the financial side of property management. The course explores terminology, budgeting, trust accounting, best practices, reconciliation, and property management finances as they relate to ethics.
HR: Start to Finish
This course provides an overview of human resources procedures, from hiring employees to developing your team to best fit the needs of the company.
The Basics of Fair Housing (Revised 2020)
The student will be introduced to a basic history of civil rights laws in our country, the protected classes, the Americans with Disabilities Act, penalties for violations of fair housing laws, and advertising as it pertains to these requirements and laws. The course also differentiates between violations and exemptions.
2022 Refresher - The Basics of the Fair Housing Act
This is a refresher for those who have taken The Basics of The Fair Housing Act course in the past and want to refresh themselves on the basics. Same price and details of the course titled The Basics of the Fair Housing Act.
NARPM® and IREM Joint Course
Managing Single-Family Homes and Small Investment Properties
*Note: This is an 8-Hour Class that can be taken online only.
This course serves as a primer for agents and owners to introduce them to real estate management basics. You will learn about management agreements, ethics, legal issues, risk analysis, maintaining properties, financial tools, marketing, and leasing. You will gain an in-depth understanding of the intricacies of managing single family homes and small investment properties, maximize the value and financial potential of the properties you manage, secure a reputation as a manager who knows what it takes to lease and manage a property, and earn the respect of residents. Learn more
Google Workspace Essentials
Google’s suite of apps for business is powerful, accessible, and integrated. In this course, Google expert Laurie Sherrod provides an overview of the most common apps and a few more you may not be aware of! Did you know you can create your own public website in minutes using Google Sites? Have you thought about using Google Translate on your phone to have a conversation with someone who speaks another language? Did you know you can work offline with files stored in your Google Drive? These are just a few of the skills you will learn by taking this course.
Microsoft 365 Office Essentials (2020)
Office 365 is far more than classic Microsoft Office. Easy, collaborative online tools combine with traditional Microsoft apps to form a powerful productivity-boosting tool—and in this course we’ll show you the basics of everything Microsoft 365 (formerly Office 365) has to offer! This course not only gets you oriented and organized—it shows you how to use the power of the cloud-based suite to maximize your productivity, from anywhere, anytime.[/course-description
The Interviewing Process
Welcome to our seven-part video course on the interviewing process! When organizations decide to reject a prospective employee, it’s not always because the applicant was the wrong person. Sometimes it’s because it was a bad interview. As a result, managers and supervisors who don’t know how to conduct good interviews often miss out on hiring quality employees. This video course will help you put a solid process in place and provide the best interview, not just for the potential employee or yourself, but for your company as a whole.
The online course “Negotiation Skills” provides managers with the necessary tools to negotiate successfully. It enables them to make the right decisions when confronted with different negotiation situations, considering both their own and their partners’ interests.The content has been specifically developed for managers who wish to improve their skills in negotiations at work. They will be able to develop negotiation strategies by learning how to define the appropriate negotiation objectives, structure their arguments, manage their own emotions and take full advantage of their negotiating power.
Persuasion: The Art of Communication
There are many reasons why we communicate – to inform, to share our viewpoint, to educate, and to sell. Communications guru Barbara Evers would argue that all these forms of communication are in fact forms of persuasion. In this course Barbara Evers and Wofford Jones walk through tips and techniques to take advantage of when you’re seeing to communicate and persuade.