Course Descriptions

NARPM® Property Management Training Courses

The following are the courses for the National Association of Residential Property  Managers. There are two professional member designations. The first is the  Residential Management Professional (RMP®) designation and then  follows the Master Property Manager (MPM®) designation. Three 6-hour  courses are required for the RMP® designation, and 24 additional  hours of classes are required to continue on and receive the MPM® designation. However, any member or non-member can take NARPM® courses at any time. The course descriptions are listed below.

If you have questions about Designations
Please contact
designationinfo@narpm.org

If you have questions about Education Classes
Please contact educationinfo@narpm.org

In order to receive a certificate of completion, student must achieve a minimum of 70% on the NARPM® exams.


6/8 Hour Courses

All 6-Hour courses are also available online.

Basic Series Courses

Marketing

This course provides an overview of the process necessary to market your management business. Marketing techniques such as making presentations to owners, prospecting new contacts, and closing will be discussed. Marketing principles specific to residential property management will also be presented. Click here for more information

Tenancy

This is a comprehensive look at the Tenant Cycle that all property management companies experience in their businesses. From Procurement through Move out, this is an immersive examination of the details involved in the day to day administration of the tenants. Click here for more information

Managing Single-Family Homes & Small Investment Properties*

*Note: This is an 8-Hour Class.
Managing Single Family Homes and Small Investment Properties is the result of an exciting collaboration between IREM and the National Association of Residential Property Managers (NARPM®) that serves as a primer for agents and owners to introduce them to real estate management basics. Click here for more information


Property Manager Series Courses

Developing Rewarding Owner Relationships
(formerly Owner/Client Relations Essentials)

This fundamental course covering the four (4) steps in the cycle of owner relations will assist you in developing and managing your clients from first contact to termination.   From the big picture to the small details, you will learn industry best practices in obtaining new clients and working with them during several scenarios. Click here for more information

Essentials of Risk Management
(formerly Risk Management Essentials)

Managing risk in residential property management is an often overlooked aspect. Prudent property managers are very aware of the potential of risk in all aspects of management. Participants in this course will be introduced to the basics of risks, its sources, and the proper approaches to risk as well as minimizing and controlling risk. Click here for more information

Personnel Procedures Essentials – Hiring Your First Assistant
(formerly Personnel Procedures Essentials)

You’ve reached capacity! You can’t add another property without help! This course from NARPM will guide you through the hiring & employee management process of the small property management company while also looking at when and how best to address expansion of the company and its portfolio. Click here for more information


Maintenance Series Courses

Intro to Maintenance: Covering the Basics of Standards, Codes & Safety
(formerly Habitability Standards & Maintenance)

This courses touches on aspects of the Uniform Housing Code, habitability standards & local codes, policies of insurance companies and NARPM®’s Standards of Professionalism; Participants will explore why it is important to know how buildings are put together and what to look at when taking properties into management. Click here for more information

In-House Maintenance: How To Run a Successful and Profitable Maintenance Operation Alongside Your Property Management Company
(formerly Operating an In-House Maintenance Company)

Upon completion of this course, participants will be able to identify and execute best practices for running a successful and profitable maintenance operation as a compliment to the property management company. Discussions include: options for maintenance company structure; naming the business; knowing when is the right time to start; best hiring practices for finding talented maintenance technicians and training and related personnel issues. The course covers important operational details and potential pitfalls to profitability. Click here for more information

Maintenance: Basics and Beyond

Maintenance and how you handle it will either make or break your business. This course covers the vital everyday maintenance components of a successful property management company. Click here for more information


Broker/Manager/Owner Series Courses

Office Operations – Policy & Procedures
(formerly Office Operations)

Every brokerage needs a policy and procedure manual to standardize their office operation, especially as they grow and add staff. This course covers the Process from start to finish and includes an overview of trust accounting policy and procedure as an example for the manual. Click here for more information

Advanced Risk Management

The course is designed for the owner, leader, or executive of the property management company. There are discussions pertaining to managing risk, understanding laws that affect the real estate manager, items of importance that should be in a policy and procedures manual, how one can structure their business in order to negate some liability, and preparing for a legal situation when necessary. Click here for more information

Personnel Procedures Advanced

The main course objective for this class will be to expand on key elements of an effective personnel plan for the residential property management company. Click here for more information

Advanced Owner Client Relations
(formerly Owner Client Relations Advanced)

Note: This class is on hold for full rewrite for Advanced Content level in 2016.
The objectives of this course are to look at and understand the elements of a management agreement, learn about developing policies and procedures for your company, discuss how to handle conflicts, and understanding the owner/ broker risk. Click here for more information

ADVANCED COURSE
Finance: Cash Flow Analysis

This advanced course will teach you how to forecast and calculate your client’s cash on cash return and their internal rate of return on their investment properties. You will also learn how to measure your performance and effectiveness as a property manager. Whether your client is a traditional investor or a “frustrated seller”, once the property becomes a rental, it is all about the numbers. Understanding the “numbers” will enable you to advise your clients based on what is in their financial best interests and explain how. You can better forecast how a replacement vs. a repair, or a rent increase, can enhance the property’s value. You move from someone that just collects rent and coordinates repairs and move to being their consultant. Click here for more information


3-Hour Courses

Ethics (Required for all members every four years)

Are you ethical? You may be surprised at the pitfalls. This course will cover the basics of ethical behavior in your property management business. The NARPM® Code of Ethics will be reviewed as well as the entire grievance process.

Note: Does not meet the National Association of REALTORS® (NAR) Ethics Requirement.


ONLINE Courses

All 6-Hour courses are also available online.

2-Hour Courses

Paperless Office (Online only; required for CSS® designation)

Course materials will include conversion of paper to digital documents, ease of transferring documents, office sharing of documents, uploading documents to clients/ customers using the internet, portability of information, and cost savings/increasing revenues.

Lead-based Paint Law

Attorney Lem Marshall dissects the Environmental Protection Agency regulations on lead-based paint and how the law will impact property owners. This two-hour video course includes information on those the law covers, those who are exempt from the law, where liability lies, and certification, testing and clean-up requirements.


3-Hour Courses

Ethics (Required for all members every four years)

Are you ethical? You may be surprised at the pitfalls. This course will cover the basics of ethical behavior in your property management business. The NARPM® Code of Ethics will be reviewed as well as the entire grievance process.

Finance and Property Management

This course provides the basis of the financial side of property management. The course explores terminology, budgeting, trust accounting, best practices, reconciliation, and property management finances as they relate to ethics.

ADA Fair Housing

The student will be introduced to a basic history of civil rights laws in our country, the protected classes, the Americans with Disabilities Act, penalties for violations of fair housing laws, and advertising as it pertains to these requirements and laws. The course also differentiates between violations and exemptions.

HR: Start to Finish

This course provides an overview of human resources procedures, from hiring employees to developing your team to best fit the needs of the company.


NARPM® and IREM Joint Course

Managing Single Family Homes and Small Investment Properties

This course serves as a primer for agents and owners to introduce them to real estate management basics. You will learn about management agreements, ethics, legal issues, risk analysis, maintaining properties, financial tools, marketing, and leasing. You will gain an in-depth understanding of the intricacies of managing single family homes and small investment properties, maximize the value and financial potential of the properties you manage, secure a reputation as a manager who knows what it takes to lease and manage a property, and earn the respect of residents.


Social Media Webinar Courses

Effective Online Marketing and Social Networking

Tina Merritt, veteran real estate agent, social networker, internet marketer, and trainer, instructs about marketing to the online consumer, creating an online marketing plan, and how to create and use online disclaimers.

Facebook Marketing

Tina Merritt, veteran real estate agent, social networker, internet marketer, and trainer, shows you the difference between pages, profiles, and groups; how to create lists and manage contacts; and also how to set privacy controls.

Online Promotion

Tina Merritt, veteran real estate agent, social networker, internet marketer, and trainer, shows you how and where to market your listings online, online lead generation, and consistency in online/offline marketing.

Web Sites and Blogging

Tina Merritt, veteran real estate agent, social networker, internet marketer, and trainer, shows you the dos and don’ts of blogging, what consumers want to see on your site, and how to set up and maintain a blog.

The Paperless Transaction

Tina Merritt, veteran real estate agent, social networker, internet marketer, and trainer, explains electronic signatures, how to ditch the paper files, and online transaction management.


Updated 09/2015