Certified Support Specialist (CSS®)

Make your support staff #NARPMSmart with our CSS® designation.

Elevate your team and company profile with a valuable Certified Support Specialist® designation. The certification shows your employees are serious about the profession, and a CSS® is often a stepping stone for the admin personnel to attain their RMP®.

Who is right for the CSS®?
An employee in your office who provides admin support like customer service and scheduling. Show the employee you’re committed to his/her success and want the person to have a greater role within your team.

How will you “stand out”?
Companies with CSS® employees prove once more that designations separate you from the competition. If you have a team full of designations like RMP®, MPM® and CSS®, it tells current and future clients you’re serious about doing the job right.

If you have questions about Certifications
Please contact designationinfo@narpm.org

CSS® Requirements

  • Candidacy must be completed within two (2) years.
  • Verification that candidate is a NARPM® Support Staff Member in good standing.
  • One letter of recommendation from current employer or supervisor. Letters of Recommendation should be completed through online designation packet.
  • One letter of recommendation from a tenant, client, or professional peer. Letters of Recommendation should be completed through online designation packet.
  • Verification of employment with your sponsoring property management company – minimum of one (1) year required.
  • Completion of the NARPM® Ethics Course.
  • Completion of three NARPM® approved courses.
  • Electives totaling at least 25 points.

2 & 3-Hour Courses

Four educational courses are required to earn the CSS® certification. Courses are only available online at this time. Courses include:

Download the brochure or request one from National.


“What this designation means to me is that I can proudly say I earned it and will practice the principals of an ethical assistant who can exercise good client focused relations and adhere to the fair housing practice, whether at work or in my personal life.”

Roxanne Mikolon, CSS®
PRANDI Property Management, CRMC®
San Rafael, CA

Roxanne Mikolon