Webinars - National Association of Residential Property Managers

As a NARPM® member, you can participate for FREE in any scheduled Webinar. The schedule will be updated here as webinars are added. These webinars are offered to all NARPM® members as part of their benefits, but particularly for those members who do not have a chapter. So, make sure you join in these lively presentations.


NARPM® Affiliate Webinar:

Presented by Leavitt Group

“Leveraging Risk Management: Enhance Protection Enhance Revenue and Enhance Your Value″­­

February 29, 2024 at 2 p.m. ET

This webinar, featuring Leavitt Group Insurance Broker Richard Smith, will cover:
– Insurance as a property manager
– Risk Stakeholders of a manager: Investors/Owners, Tenants, Contractors, You
– Owners/Investors & Tenants: Renters Insurance, Property Damage Waiver Insurance, Security Deposit, Replacement Insurance, Management Agreement (Adequate Insurance Clause?), Help lower Property Owners, Insurance Costs
– Subcontractors: Collecting/Managing Certificates of Insurance, Subcontract Agreement, Errors & Omissions Raise owner deductible
– You: Professional Liability, General Liability, Property, Workers Compensation, Cyber, Employment Practices Liability, Auto

Register Here! 

NARPM® Technology Webinar:

Sponsored by Lula

“Level Up Your Maintenance Operations”­­

February 29, 2024 at 3 p.m. ET

Join our insightful webinar designed specifically for forward-thinking property management companies. Discover innovative strategies to overcome common maintenance challenges, including labor shortages and increased work order volumes, using cutting-edge property management software. This session will not only highlight practical solutions to streamline your operations but also share success stories of those who’ve transformed their maintenance management, enhancing both efficiency and tenant satisfaction.

Topics will include:
• Overcoming Labor Shortages
• Streamlining Work Order Management
• Addressing Changing Renter Behavior
• AI-Enabled Maintenance Solutions
• Real-World Success Stories

Moderated by Ray Hespen, PropertyMeld

Panelist: Tony LeBlanc, Ground Floor Property Management
Tony is from New Brunswick, Canada. He owns and operates a property management company, Ground Floor Property Management, with three locations, and he’s been in business for eight years. He was born into the field; as a child he lived in a building where his mother was the resident property manager. Tony worked in the technology field after college and began investing in real estate. Then, he got back to property management and built a company that went from 0 units to 1,000 units in two years. He has built 10+ businesses.
Panelist: Tiffany Rosenbaum, Rosenbaum Realty Group
Tiffany Rosenbaum is a distinguished real estate expert, known for her exceptional ability to optimize rental profits and manage properties across diverse markets in Utah, Texas, and Arizona. Starting her career with a focus on property upkeep, she quickly established a strong foundation in the industry. Co-founder of Rosenbaum Realty Group, Repair Masters, and Stunning Stays, Tiffany is celebrated for her entrepreneurial spirit and leadership. Her expertise in property management, combined with her skills in market navigation, has made her a trusted advisor and consultant. Renowned for her commitment to client relationships, Tiffany excels in delivering outstanding service and results, solidifying her status as a leading figure in the real estate sector.
Panelist: Mike Travalini, Mezo
Mike is Co-Founder and CEO of Mezo. After almost a decade of focusing on maintenance operations for institutional owners, Mike launched Mezo to transform property maintenance. Before Mezo, Mike ran the residential maintenance business unit of SMS Assist and previously oversaw national maintenance operations at Waypoint Homes, a publicly traded REIT and SFR innovator that owned and managed 20,000 rental homes.
Panelist: Matthew Whitaker, Evernest
Matthew is a student of the book Good To Great and is passionate about building Evernest to become the best property management company on the planet; and maybe even the universe if Elon Musk will hurry up. To do that, he spent the first ten years of Evernest in the trenches but now focuses most of his time facilitating growth in other markets. Entrepreneurship runs in the family. His wife runs a successful business called Engaged. You can usually find Matthew at the baseball field with his son, at a dance recital with his daughter or at his favorite restaurant with his wife, when he’s not in the office. And if you can’t find him in any of those places, it probably means he’s traveling.
Hometown: Vestavia Hills, Alabama

Registration Fee:
NARPM Members: FREE (Registration required!)
Non-Members: $35

You will receive an email containing login information on February 26, 2024. If you cannot attend the session, it will be recorded and a viewing link will be in the NARPM webinar archives after the webinar concludes.

Register Here! 

NARPM® Partner Webinar:

“Hard Data and Proven Techniques That Will Level Up Your Leasing Process”­­
featuring ShowMojo Founder Peter Schuh

March 11, 2024 at 2 p.m. ET

We all know where the leasing market has been, but where is it going? And what’s the hard truth behind self-guided tours, in-person showings, and the myriad other techniques and tricks used in the leasing process? Leveraging data on half a million leased doors, we’ll go deep into historic trends, future indicators and the latest innovations. We’ll also spin all that data into practical tips and techniques that can immediately be put to use.

The course will deliver meaningful insights that may be (sometimes immediately) incorporated into leasing activities. These include analyses of:

– The current and near future of the rental market, based on nation-wide, near-real-time market data.
– Leasing performance (based on marketing attributes including photos, virtual tours, pets-policy, and more) that will provide real-world direction and opportunities.
– A selection of leasing processes and their positive or negative impact on market times.
– In-person showings versus self-guided tours, based on hard data (and the pros and cons that data uncovers)


Register Here! 




NARPM® Affiliate Webinar

Profit Power Hour, Season 2, Episode 8:
“The Great Acquisitions Debate Discussion”
featuring Daniel Craig (ProfitCoach) and a star-studded panel of Matthew Whitaker (Evernest), John Hirschfeld (HomeRiver Group), Chuck Hattemer (Poplar), Mike Catalano (Pure), and Charles Riska (Rhome)

Aug. 16, 1 p.m. ET
Selling can be a fantastic way to cash in on the value you’ve created…or escape from your business if you’ve just “had it.” Either way, you’ll want to know what the lead acquirers in the industry value in an acquisition, and how to maximize your return no matter what condition your business is in.

Register Here! 

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Healthcare Coverage to Fit You

Date: Thursday, July 28, 2022
Time: 2:00pm – 4:30pm EDT; 1:00pm – 3:30pm CDT; 12:00pm – 2:30pm MDT; 11:00am – 1:30pm PDT/MST; 8:00am – 10:30am HST


Presented by NARPM® and John David Garletts, MyHealthily

Property Managers Healthcare will dive into the amazing member benefit of a complete healthcare coverage solution. Answering questions like:

  • How many are needed to enroll?
  • What do I need to get started?
  • Are there options for part-time, seasonal, or 1099 employees?

Take this time to learn about Property Managers Healthcare and how you can use this member benefit to grow your business and keep your team not only healthy but happy.

  1. What you need and where to go to get started
  2. How many employees are needed for coverage
  3. Outside the box options available
  4. Prosper Benefits- included with every plan and how they help you and your team save
  5. Schedule a Call to see your quotes


Click Here to Register


John David Garletts photoJohn David Garletts
(912) 341-6817



John David is licensed in all 50 states and takes great pride in assisting groups through their journey to find the healthcare coverage plan that best fits their needs. John David is a Savannah Georgia native and was fittingly born on St. Patrick’s Day! He also attended Hampden-Sidney College in Virginia and obtained dual degrees in Biology and Managerial Economics. John David joined MyHealthily at it’s inception and has accepted the challenge of identifying opportunities for groups to be better served by the benefits in which they enroll.

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Technology Webinar:
Tech Tips for Recruiting and Hiring

Date: Thursday, April 28, 2022
Time: 2:00pm – 3:15pm EDT; 1:00pm – 2:15pm CDT; 12:00pm – 1:15pm MDT; 11:00am – 12:15 PDT/MST; 8:00am – 9:15am HST

Click Here to Learn More and Register


Presented by NARPM® Technology Committee

Are you waiting for potential employees to just find you? Are you exhausted trying finding the right candidates to fill positions in your property management company? Do hiring platforms confuse you and make you wonder if they even work? Do you wish you could hire your own virtual assistant without an agency?

You’re not alone! Property managers just like you feel the same way and PM’s on the Technology Committee have surprising answers to share with you.

Learn how fellow property managers like you can get the recruiting and hiring advantage. What you’ll learn:

  • How to navigate through Indeed, LinkedIn and other hiring platforms
  • How to source your own virtual assistants without an agency
  • Stop waiting on potential employees to find you and learn how to find your own candidates


Register before April 21, 2022
Members: FREE
Non-Members: $35

Register after April 21, 2022
Members: FREE
Non-Members: $45

Click Here to Register

You will receive a login information email on April 26 or 27 containing information on how to join the webinar. If you cannot attend the session, it will be recorded and linked to the Webinar Archives within several days of the live recording.


Cassandra Swanson photoCassandra Swanson, MPM® RMP®
Paramount Property Management
Meridian, ID

Cassandra Swanson, MPM® RMP®, is the president of Paramount Property Management, Inc located in Meridian, Idaho. She holds a Bachelors in Business Administration from Boise State University where she graduated with two majors in Business Management and Marketing. She has achieved her RMP® and MPM® designations with NARPM®. She has been actively involved in the property management industry for 15 years after a career specializing in employment and Idaho State Labor and Commerce programs. As an active NARPM® member she has participated on the SW Idaho NARPM® Board for 5 years, and volunteers actively on national NARPM® committees. She brings to property management new approaches to marketing, and is adept at building solid processes without losing the personal touch to clients. She volunteers with youth and animals in 4-H programs as well as nationally with ARBA and ACBA, fosters animals for the local humane society and works alongside housing charities to help fill the gaps in our community.


Benton Cotter photoBenton Cotter
RentVest Arizona
Mesa, AZ

Benton has a technology background and a degree in Computer Science Engineering. This expertise in technology has positively contributed to every aspect of his real estate management and investing career. He has spent the last 12 years specifically growing and advancing residential property management and has worked for powerhouse companies including Godaddy where he learned the fundamental structures of a successful company. He also was raised in a real estate family and obtained his agent license at an early age.

Benton was an intricate part in successfully growing two separate property management companies using his technology background, operational expertise, marketing vision, and execution. He helped RentVest, as CEO and co-founder, establish itself as a technological, operational, and customer service leader in the industry while growing it to 4,000 SFH doors under management in less than 3 years. He had an intricate part in merging Rentvest into Mynd Management and eventually continuing on to lead the Portfolio Management and Maintenance divisions at Mynd Management. He recently co-founded another management company in the Arizona area with the intent to use his expertise to grow it nationwide.

Ashley Fidler photoAshley Fidler
PURE: Property Management, LLC
Los Gatos, CA

Ashley Fidler is head of product and technology at PURE property management. She has spent most of her career working on business products that rely heavily on data and artificial intelligence. As part of this work, she has hired hundreds of contract workers on platforms such as Upwork, Fivrr, TaskRabbit and others.

Taylor Hou photoTaylor Hou
APM Help
Houston, TX

The Chief Happiness Officer at APM Help where we help over 1k property management companies with audits, accounting, maintenance coordination and more.

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Webinar Videos – Archived

As a NARPM® member, you can also view archived Webinars below for FREE by logging in as a member and going under the Member Resources tab to Webinar Videos – Archived.

  • June 29, 2020 (Archived Video)
    NARPM® and Kristen Bachmeier, Operations Director, and Harry Casimir, CEO, from Atilus.com present:
    BEFORE You Get Sued: Make Your Website ADA-Compliant VIDEO
  • February 12, 2020 (Archived Video)
    NARPM® Accounting Standards Interview
    with NAS Early Adopters: Trevor Garret, RMP®, Todd J. Ortsheid, and Matthew Tringali
  • February 4, 2020 (Archived Video)
    NARPM® and Kathleen Richards, MPM® RMP®, The Property Management Coach, present:
    Business Coaching Session with The Property Management Coach
  • December 18, 2019 (Archived Video)
    NARPM® and AppFolio present:
    Your 2020 Strategy: Real Estate Industry Trends to Watch
  • October 30, 2019 (Archived Video)
    NARPM® and AppFolio present:
    Bridging the Gap: Thriving in the Real Estate Revolution with Stand-Out Experiences
  • October 2019 Convention (Archived Video)
    NARPM® and Buildium present:
    2020 State of the Property Management Industry
  • September 26, 2019 (Archived Video)
    NARPM® and Daniel Craig from ProfitCoach present:
    How to Forecast Your Preferred Future
  • September 18, 2019 (Archived Video)
    NARPM® and Blake B. Hegeman, Attorney at Law, from KaneJeffries, LLP,  present:
    Protect Your Firm from Costly Online Traps
  • August 22, 2019 (Archived Video)
    NARPM® and Daniel Craig from ProfitCoach present:
    NARPM Accounting Standards: The 6 Do-or-Die PM Finance Metrics
  • July 26, 2019 (Archived Video)
    NARPM® and Daniel Craig from ProfitCoach present:
    How to Implement the NARPM® Accounting Standards in Your Business
  • March 14, 2019 (Video Not Available)
    NARPM® and FilterEasy present:
    Developing a Company Culture That Creates Growth
  • February 13 & 15, 2019 (Archived Video)
    NARPM® and Jordan Muela and Daniel Craig from ProfitCoach present:
    NARPM® Accounting Standards
  • October 9, 2018 (Archived Video)
    NARPM® and Kristin Van Ramshorst, Social Media Guru for Yardi Systems, Inc., present:
    How Property Managers Can Manage Their Online Reputation
  • August 22, 2018 (Archived Video)
    NARPM® and Alex Osenenko, CEO of fourandhalf.com, present:
    Property Management KPI_s – Understanding Revenue Profitability
  • May 17, 2018 (Archived Video)
    NARPM® and Jason Hull of DoorGrow, present:
    How to Acquire Leads and Increase Growth without Marketing
  • April 26, 2018 (Archived Video)
    NARPM® and Brad Larsen, MPM® RMP®, present:
    The Merits of Free Market Estimates
  • March 29, 2018 (Archived Video not available)
    NARPM ® presents:
    Chat with the NARPM® Presidents!
  • March 8, 2018 (Archived video)
    NARPM® and Susan Albern, MPM® RMP® present:
    Using Google to Run Your Business, Part 2
  • January 18, 2018 (Archived video)
    NARPM® and Susan Albern, MPM® RMP® present:
    Learn the Tricks on How to Use Google to Help Run Your Business, Part 1
  • November 14, 2017 (Archived video)
    NARPM® and Buildium present:
    How Successful Property Managers Plan to Grow in 2018
  • February 16, 2017 (Archived video)
    NARPM® and National Property Management present:
    The Ins and Outs of Tenant Liability Insurance
  • September 15, 2016 (Archived Video)
    NARPM® and Kathleen Richards, MPM® RMP®, present: How to Grow Your Business
  • September 8, 2016 (Archived Video not available)
    NARPM®, AppFolio and ForRent.com present: A PM’s Guide to Changing Technology
  • August 31, 2016 (Archived Video not available)
    Citrix presents: The Mobile Revolution: Are You Being Left Behind?
  • July 26, 2016 Webinar (Archived Video)
    Citrix presents: Trends in SMB Collaboration, Communication, and Mobility: What’s Your Strategy?
  • June 21, 2016 Webinar (Archived Video)
    Citrix presents: The Power of Mobile: 10 Simple Ways To Be More Productive When Working on the Go
  • April 19, 2016 Webinar (Archived Video not available)
    NARPM® and RentManager present: A Property Managers Guide to Industry Trends on Resident Payments, Billing and Utility Management
  • February 16, 2016  Webinar (Archived Video)
    NARPM® and Rent Manager present: Trends in Property Management.
  • November 18, 2015  Webinar (Archived Video not available)
    NARPM® and Citrix present: LIVE TECHNOLOGY TALK – Revolutionizing your business in today’s connected world.
  • November 17, 2015  Webinar (Archived Video)
    Rent Manager presents: Picture Perfect Advertisements
  • September 22, 2015  Webinar (Archived Video)
    NARPM® and Fourandhalf present: Grow your Property Management Business: Get Found, Get Contacted, Get the Deal
  • August 18, 2015  Webinar (Archived Video)
    Rent Manager and NARPM® present: Audit Preparation
  • July 21, 2015  Webinar (Archived Video)
    Rent Manager and NARPM® present: Navigating the Fair Credit Reporting Act
  • June 16, 2015  Webinar (Archived Video)
    Rent Manager and NARPM® present: Rules of Engagement
  • June 4, 2015  Webinar (Archived Video)
    All Property Management,  Buildium, TransUnion, and NARPM® present: 3 Steps to Avoid Tenant Turnover
  • May 19, 2015  Webinar (Archived Video)
    Rent Manager and NARPM® present: The Past, Present, and Future of Online Payment Processing
  • April 21, 2015  Webinar (Archived Video)
    Rent Manager and NARPM® present: The Secrets to Successful CRM
  • July 18, 2014 Webinar (Archived Video)
    Rent Manager, Zillow, and NARPM® present:: Best and Next Practices in Online Marketing of Rental Listings
  • June 11, 2014 Webinar (Archived Video)
    NARPM® and Happy Inspector present: Reaching Today’s Renter and Owner
  • June 4, 2014 Webinar (Archived Video)
    NARPM® and Happy Inspector present: Technology to Streamline Your PM Office
  • May 29, 2014 Webinar (Archived Video)
    NARPM® and Happy Inspector present: Property Management Marketing for Success
  • May 27, 2014 Webinar (Archived Video)
    NARPM® and Rent Manager present: No paper. No problems. The 4 Keys to Successful Automation!
  • April 28, 2014 Webinar (Archived Video)
    NARPM® and Happy Inspector present: How to Run an Effective PM Business
  • April 18, 2014 Webinar (Archived Video)
    NARPM® and Happy Inspector present: Property Management 101:The Basics
  • April 16, 2014 Webinar (Archived Video)
    NARPM® and Rent Manager present: Increasing Ancillary Income and Using Technology to Make It Easy
  • March 20, 2014 Webinar (Archived Video)
    NARPM® and IRA Innovations present: Using a Self-Directed IRA to Create Dependable, Passive Income with Real Estate
  • February 11, 2014 Webinar (Archived Video)
    NARPM® and AppFolio present: 5 Ways To Grow Your Property Management Business In 2014 & Beyond
  • September 24, 2013 Webinar (Archived Video)
    NARPM® and Happy Inspector present: I’ve Got an iPad, Now What? – Top 5 iPad Apps for Property Manager
  • August 15, 2013 Webinar (Archived Video)
    NARPM® and AppFolio present: Tips to Successful Rent Recovery by Robert Locke, MPM® RMP®
  • July 30, 2013 Webinar (Archived Video)
    NARPM® presents: As a Chapter Leader, How Do I Use NARPM.org
  • May 8, 2013 Webinar (Archived Video)
    NARPM® and Zillow present: What Prospective Tenants Look For in a Property Manager
  • March 20, 2013 Webinar (Archived PDF)
    NARPM®‘s and All Property Management present: Differentiation Through Marketing, Sales, and Product Offeringsy
  • November 28, 2012 Webinar (Archived Video)
    NARPM®‘s Andrew Propst, MPM® RMP®, presents: How to Market and Grow Your Property Management Business!!
  • September 20, 2012 Webinar (Archived Video)
    NARPM® and Zelman & Associates present: Single-Family Rental Data Tells Us a Positive Story About Housing
  • August 23, 2012 Webinar (Archived Video)
    NARPM® and Propertyware present: Budget Friendly and Effective Marketing
  • July 19, 2012 Webinar (Archived Video)
    NARPM® and Propertyware present: Property Management Boot Camp: Real Solutions, Real Results
  • June 21, 2012 Webinar (Archived Video)
    NARPM® and Propertyware present: Who Are You Talking To? Understanding and Connecting With Your Clients
  • June 13, 2012 Webinar (Archived Video)
    NARPM® and AppFolio present: 7 Hidden Ways To Increase Revenue In Your Property Management Business
  • May 17, 2012 Webinar (Archived Video)
    NARPM® and AppFolio present: How to Use Google Tools for Property Managers
  • March 28, 2012 Webinar (Archived Video)
    NARPM® presents: Technology Trends Part 2
  • February 15, 2012 Webinar (Archived Video)
    NARPM® presents: Technology Trends Part 1
  • December 14, 2011 Webinar (Archived Video)
    NARPM® and Propertyware present: Nurturing Tenant and Owner Prospects Through Social Media
  • November 22, 2011 Webinar (Archived Video)
    Tax Benefits of NARPM® and Planning Your Chapter’s Yearly Calendar
  • November 16, 2011 Webinar (Archived Video)
    How Can Social Media Help You Grow Your Business?
  • November 9, 2011 Webinar (Archived Video)
    NARPM® and Propertyware present: Avoid the Pitfalls of Managing Foreclosures – Five Tips for Success
  • October 12, 2011 Webinar (Archived Video)
    NARPM® and Propertyware present: Good Owner, Bad Owner
  • September 22, 2011 Webinar (Archived Video)
    New and Emerging Technology Trends, what’s it all about?
  • September 7, 2011 Webinar (Archived Video)
    NARPM® and Propertyware present: Renter’s Insurance and Risk Mitigation
  • March 8, 2011 Webinar (Archived Video)
    Insurance…Do you really know what it covers?


Check back for upcoming webinars.

This webinar will be recorded and linked to the Webinar Archives within several days of the live recording. For other podcasts, tune in and listen to the NARPM® Radio Podcast.  Simply open either Podbean or Apple Podcasts (iTunes). There are many more episodes to help you grow your property management knowledge (and we add new shows regularly!), so subscribe today!