The Art of Acquiring More Doors

Gaining and growing new business is essential for success as a Property Manager. This course explores effective strategies for acquiring new clients and determining if they’re a good fit for your business. You’ll review sample scripts for engaging with prospective clients and learn proven techniques for securing their business.

A well-crafted management agreement is vital for establishing a clear, long-term relationship. By the end of this course, you’ll be confident in selecting clients that align with your business goals and in creating solid agreements that benefit both parties.

This 3-hour course is an adaptation of the popular NARPM 101.

Talent Management and Retention

This course is designed to help you foster team harmony within your organization. Previously included in Personnel Procedures Advanced, this course delves into key areas such as evaluating a personnel policy handbook, implementing effective management supervision, and utilizing tracking methods for team performance.

You will also explore strategies for adopting compensation structures, conducting meaningful performance reviews, and managing termination/exit procedures. By the end of the course, you’ll be equipped to create a more cohesive and efficient team environment.

How to Successfully Market your Company

Marketing is a critical component of running a successful business. Previously known as Marketing for Residential Property Managers, this 3-hour course is specifically designed to cover marketing strategies tailored for Property Managers.

Key topics include branding, measuring outcomes and growth, and reviewing different media options. You will also receive guidance on crafting a strong mission statement that aligns with your business goals. By the end of this course, you’ll be equipped with actionable marketing insights to help drive success in the property management industry.

Tenancy and the Law

Staying current with laws and regulations is essential for every Property Manager. This course focuses on key federal, state, and local laws that directly impact the property management industry. Topics include the Fair Housing Act, Service Members Civil Relief Act, EPA/Lead-based Paint regulations, IRS Rental Income reporting, and Megan’s Law.

By the end of this course, you’ll have a stronger understanding of these laws and be better equipped to navigate legal responsibilities while working with tenants. This 3-hour course is adapted from sections of the Tenancy courses.

Risk Awareness - Owners and Tenants

Property Management is embroiled in risk and it’s your job as a property manager to understand the risk and figure out how to minimize it. This course will help you do this. First you will identify the risk associated with owners, tenants, regulations, and the law. Then this course will tell you how to approach these risks. This 3-hour version was developed from the course formerly known as Risk Awareness.

Hiring Best Practices for Property Managers

This 3-hour version was developed from NARPM’s® Personnel Procedures – Essentials course and will cover hiring personnel and more. Topics include developing effective job descriptions, compensation best practices and hiring selection practices. Upon completion of the course property managers should feel more comfortable about how to better fill staffing needs.

Policy and Procedures – Increase Efficiency and Decrease Risk

Upon completion of this course the Property Manager will have a better understanding of the importance of having a Policy & Procedures manual. The course will also discuss important items to include and how to best update and revise in the future. This course was formerly known as Office Operations: Policy & Procedure.

Introduction to Houses

The Introduction to Houses, formally part of Intro to Maintenance, this 3 hour version is designed to familiarize the property manager with the structure and components of a house. This course will review the functionality and maintenance issues of the structure and components. When a property manager understands how houses work, they will be able to coordinate and schedule contractors and vendors effectively. They will be able to secure the best price and quality for products and repairs and in turn maintain better relationships with owners and the residents.

Maintenance Basics

Handling maintenance is one of the top 5 responsibilities that a property manager has with their clients and their tenants. This course will review evaluating property conditions, identifying risk, and making recommendations to property owners. Other topics will include the need for developing a maintenance plan and schedule, policies, and procedures for maintenance requests from tenants and how to manage outside contractors and vendors. This 3-hour course was developed from parts of Introduction to Maintenance and Maintenance Beyond the Basics.

Maintenance - Beyond the Basics

This course reviews many safety and health issues found in housing that property managers must be aware of. Awareness and proper maintenance play a large role in managing these issues. Communication with the owner, the management agreement and dealing with vendors as it pertains to maintenance will be discussed. (Formerly part of Maintenance: Beyond Basics)

Maximize Profitability & Enhance Relationships

This course will familiarize Property Managers with ways to grow and streamline their businesses. Understanding your clients and their goals is necessary to build lasting relationships. This course will help evaluate and improve metrics used by your business and better identify services that can be beneficial to owners, tenants, and vendors. This 3-hour version was developed from the course formerly known as Profitability & Client Relations

Finance: Cash Flow Analysis (In-classroom Course)

This advanced course will teach you how to forecast and calculate your client’s cash on cash return and their internal rate of return on their investment properties. You will also learn how to measure your performance and effectiveness as a property manager. Whether your client is a traditional investor or a “frustrated seller”, once the property becomes a rental, it is all about the numbers. Understanding the “numbers” will enable you to advise your clients based on what is in their financial best interests and explain how to forecast that. You can better forecast how a replacement vs. a repair or a rent increase can enhance the property’s value. You move from someone that just collects rent and coordinates repairs to being their consultant.

Paperless Office (Online only, required for CSS® designation)

Course materials will include conversion of paper to digital documents, ease of transferring documents, office sharing of documents, uploading documents to clients/ customers using the internet, portability of information, and cost savings/increasing revenues.

Lead-based Renovation, Repair and Paint

The Lead-Based Paint Renovation, Repair and Painting Program is a federal regulatory program affecting contractors, property managers and others who disturb painted surfaces. It applies to residential houses, apartments, and child-occupied facilities such as schools and day-care centers built before 1978. It included pre-renovation education requirements as well as training, certification and work practice requirements.

Hiring Best Practices for Property Management

This 3-hour course was developed from NARPM’s® Personnel Procedures – Essentials course and will cover hiring personnel and more. Topics include developing effective job descriptions, compensation best practices and hiring selection practices. Upon completion of the course property managers should feel more comfortable about how to better fill staffing needs.

Finance and Property Management

This course provides the basis of the financial side of property management. The course explores terminology, budgeting, trust accounting, best practices, reconciliation, and property management finances as they relate to ethics.

HR: Start to Finish

This course provides an overview of human resources procedures, from hiring employees to developing your team to best fit the needs of the company.

The Basics of Fair Housing

This course is compiled from a Housing and Urban Development video on the basics of Fair Housing along with other documents issued by HUD and other agencies specific to Fair Housing. Course PowerPoint and other documents are printable. This Fair Housing course covers:

• • What is Fair Housing?
  • What issues are covered under the Fair Housing Act?
  • What are protected classes?
  • What makes discrimination illegal?
  • Who must comply?
  • The Fair Housing Act and Disability.
  • Domestic Violence and Fair Housing.
  • Familial Status,
  • Advertising,
  • Additional Resources.

NARPM® and IREM Joint Course

Managing Single-Family Homes and Small Investment Properties *Note: This is an 8-Hour Class that can be taken online only. This course serves as a primer for agents and owners to introduce them to real estate management basics. You will learn about management agreements, ethics, legal issues, risk analysis, maintaining properties, financial tools, marketing, and leasing. You will gain an in-depth understanding of the intricacies of managing single family homes and small investment properties, maximize the value and financial potential of the properties you manage, secure a reputation as a manager who knows what it takes to lease and manage a property, and earn the respect of residents.

Google Workspace Essentials

Google’s suite of apps for business is powerful, accessible, and integrated. In this course, Google expert Laurie Sherrod provides an overview of the most common apps and a few more you may not be aware of! Did you know you can create your own public website in minutes using Google Sites? Have you thought about using Google Translate on your phone to have a conversation with someone who speaks another language? Did you know you can work offline with files stored in your Google Drive? These are just a few of the skills you will learn by taking this course.

Intro to Microsoft 365 (2021)

Microsoft 365 is your powerful workspace in the cloud! Microsoft 365 is far more than classic Microsoft Office. Powerful collaborative tools like OneDrive, Teams, Planner, and Forms combine with traditional Microsoft apps to form a powerful productivity-boosting tool – and in this course we’ll get you started with Microsoft 365 with a short introduction to what it is, how to access it, and how to use Search and Help to find what you need inside Microsoft 365.Topics covered include:

• • • An overview of Microsoft 365
    • The core apps and platforms inside Microsoft 365
    • Navigating inside Microsoft 365
    • Using the Search and Help features in Microsoft 365

The Interviewing Process

Welcome to our seven-part video course on the interviewing process! When organizations decide to reject a prospective employee, it’s not always because the applicant was the wrong person. Sometimes it’s because it was a bad interview. As a result, managers and supervisors who don’t know how to conduct good interviews often miss out on hiring quality employees. This video course will help you put a solid process in place and provide the best interview, not just for the potential employee or yourself, but for your company as a whole.

Negotiation Skills

The online course “Negotiation Skills” provides managers with the necessary tools to negotiate successfully. It enables them to make the right decisions when confronted with different negotiation situations, considering both their own and their partners’ interests. The content has been specifically developed for managers who wish to improve their skills in negotiations at work. They will be able to develop negotiation strategies by learning how to define the appropriate negotiation objectives, structure their arguments, manage their own emotions and take full advantage of their negotiating power.

Persuasion: The Art of Communication

There are many reasons why we communicate – to inform, to share our viewpoint, to educate, and to sell. Communications guru Barbara Evers would argue that all these forms of communication are in fact forms of persuasion. In this course Barbara Evers and Wofford Jones walk through tips and techniques to take advantage of when you’re seeing to communicate and persuade.

Brain Bites - Email Management

There are many reasons why we communicate – to inform, to share our viewpoint, to educate, and to sell. Communications guru Barbara Evers would argue that all these forms of communication are in fact forms of persuasion. In this course Barbara Evers and Wofford Jones walk through tips and techniques to take advantage of when you’re seeing to communicate and persuade.

Brain Bites - Organizing Your Files

On average office workers spend one to two hours per day looking for information. Having an organized, searchable file and folder structure makes everyone more efficient –and this course will show you how to do it Brain Bites micro-learning courses are information-rich and convey important topics with an engaging mix of video and animation. With 5 minute video lessons and 30-minute-or-less courses, Brain Bites are the perfect tool to educate today’s busy workforce.