Member Shared Resources - National Association of Residential Property Managers

Member Shared Resources

 Consult health care, tax and legal professionals, the CDC, WHO, and other agencies as needed before taking action. This is for informational purposes only and not intended to be legal, tax or medical advice. To avoid potential fair housing issues, be sure to apply all enacted company protocols to all clients. Likewise, be sure to maintain confidentiality as required by the Americans with Disabilities Act (ADA) and the Health Insurance Portability and Accountability Act (HIPPA) should anyone be confirmed to have COVID-19.

New Information Added Today

  • From the NARPM Action Center! CALL TO ACTION: Make Your Voice Heard on Phase 4 COVID Relief – Thank you for all that you are doing to advocate for property management issues. Your work is bearing results. But, there is more work to be done! Please take a moment today to contact your Senator and Representative by clicking on the link.
  • NEW from NARPM Members-Only Exclusive Content – Mortgage Information Form – NARPM Template for property managers to use with clients. Note: To access NARPM Members-Only Exclusive Content, you will need to log into Members-Only with your email and password. Click on Document Sharing and download the pdf.
  • US States’ Small Business Support Amid the Coronavirus Pandemic – link to article from Best Accounting Software regarding assistance for small businesses.
  • President Trump signed an extension of the Paycheck Protection Program (PPP) to August 8. The program had an original end date of June 30. There is still approximately $132 billion left in the program.
 Small Business Information


Document Sharing – More than 20 shared documents added

NARPM Members Sharing Documents and Templates on the NARPM website.Note: To access NARPM Members-Only Exclusive Content, you will need to log into Members-Only with your email and password.

Ongoing Updates – Tools, Tips, Interviews, & Surveys Updated Regularly

Upcoming Webinars – Registration Links for New Webinars

More coming soon

Shared Education – PDFs, Blog Posts, Articles & Handbooks shared by NARPM Members

From Around the Country

Links to Important Information from Government Agencies and Other Related Organizations

From NARPM Governmental Affairs Facebook Discussion Group

Note: To access NARPM Members-Only Exclusive Content, you will need to log into Members-Only with your email and password.

Click HERE to join the NARPM Governmental Affairs Facebook Discussion Group.

What’s Happening “Today” – For informational purposes only

Spoiler title

Federal Guidance on Essential Workers

This list is advisory in nature. It is not, nor should it be considered, a federal directive or standard. Additionally, this advisory list is not intended to be the exclusive list of critical infrastructure sectors, workers, and functions that should continue during the COVID-19 response across all jurisdictions. Individual jurisdictions should add or subtract essential workforce categories based on their own requirements and discretion.

  • Workers responsible for the leasing of residential properties to provide individuals and families with ready access to available housing.
  • Workers responsible for handling property management, maintenance, and related service calls who can coordinate the response to emergency “at-home” situations requiring immediate attention, as well as facilitate the reception of deliveries, mail, and other necessary services.
  • Workers performing housing construction related activities to ensure additional units can be made available to combat the nation’s existing housing supply shortage.
  • Workers supporting the construction of housing, including those supporting government functions related to the building and development process, such as inspections, permitting and plan review services that can be modified to protect the public health, but fundamentally should continue and serve the construction of housing (e.g., allow qualified private third-party inspections in case of government shutdown). 

Click HERE to join the NARPM Facebook  Discussion Group.

From NARPM Facebook Discussion Group

  • Florida Attorney, Harry Heist, shares the following: “As suspected, my clients are already trying to dig up previously ignored “reasons” to try to get around the nonpayment of rent eviction ban on “covered” properties. Do me or your attorney a favor. Don’t try it. We can see right through this and a judge can as well. I ain’t gonna file an eviction on an unauthorized pet or occupant you had no problem with for the past 6 months.“ – post from NARPM Facebook Discussion Group, April 2, 2020
  • From the Financial Services committee report posted in this group: “Further, landlords would not be allowed to issue a notice to vacate until after this temporary moratorium and they would not be allowed to require a tenant to actually vacate the unit until 30 days after the notice is given. Renters should be advised that the moratorium only applies to evictions for nonpayment of rent, not for other causes. Renters should also be advised that although they may be protected from eviction proceedings temporarily under this bill, the bill does not treat nonpayment of rent during this period as forgiven and these unpaid amounts will accrue during this period even if fees are not assessed.” – post from Gail Phillips, CEO in NARPM Facebook Discussion Group, April 2, 2020
  • If your state orders to a Stay at Home, according to NARPM Past President Eric Wetherington, “I know in SC our state association is imploring the Governor to keep Real Estate as an essential service.  I have also seen some comments from various states, including NARPM members in CA, that property management is essential as it relates to housing and can continue to work even during the CA shutdown.  I would encourage folks to check with their local/state reps for clarification on that, but don’t just assume if real estate is shut down, then property management must be too.” Thanks Eric, even though you are not on Facebook, this is great advice. – post from Gail Phillips, CEO in NARPM Facebook Discussion Group, March 23, 2020
  • From Scott Brady: Real estate sales has been deemed a “non-essential” service in California….no showings, open houses, and therefore…no business for 30 to 60 days. “Yesterday Governor Newsom and the State Public Health Officer issued Executive Order N-33-20 requiring all Californians to stay home except as needed to maintain continuity of operations in 16 infrastructure sectors. This supersedes all existing local city and county orders that are less restrictive. The real estate industry is not exempt from this prohibition except as needed to maintain “continuity of operation … of … construction, including housing construction.” Therefore, REALTORS® should cease doing all face-to-face marketing or sales activities, including showings, listing appointments, open houses and property inspections. Clients and other consumers are also subject to these orders and should not be visiting properties or conducting other business in person.” post from Gail Phillips, CEO in NARPM Facebook Discussion Group, March 21, 2020
  • Another Good Tip From Harry Heist: Time to revise your PMA. If your state law does not prohibit, always have a minimum monthly management fee. The moment you take on a property, you are working. You have liability. Most property managers started in sales. This is where this commission only mentality has come from. You are not listing a property and getting some huge check when it sells. You are worth it and you deserve it. I and others have been teaching this since the mid ’90s. It is perfectly fair, normal and common in Florida. Don’t be afraid of it and don’t discuss what you charge amongst each other. Post from Gail Phillips, CEO in NARPM Facebook Discussion Group, March 21, 2020 



NARPM Facebook  Discussion Group  

Shared Templates

Files are shared in the Facebook Group.  Items include Letter Owners, Letter to Vendors, Letter to Tenants and more. NARPM San Antonio Chapter wanted to share resources they’re working on for chapter members.

From NARPM Google Groups

Note: To access NARPM Members-Only Exclusive Content, you will need to log-in Members-Only with your email and password.

Click HERE for more information.  In order to access these shared resources, you will have to join the NARPM Google Groups – only open to NARPM members.

Just a few of the Shared Templates and Discussion Topics you can find in Google Groups
  • NET or GROSS
  • Tenant Wanting to Break Lease, Showing Unit?
  • Doggy Smell in Apartment
  • Screening Criteria
  • Title Lock
  • CARES ACT & Rental Property financed with HELOC
  • Are NSF fee’s allowed in COVID….?
  • Applicant Qualification Criteria
  • Charging Fees for High Risk Application
  • Moratorium on Eviction Proceedings
  • Face Masks
  • Applicant Qualification Criteria – COVID-19 Modifications
  • Self-Showing Lockboxes
  • Child Support Documentation
  • Vacant House
  • Child Support Documentation
  • Vacant House
  • Welcome Letter Template
  • Tenants Renting 2 Apartments
  • Bedbugs!
  • Tenant Requesting a Mold Test
  • Rent Repayment Plan
  • HUD (Section 8) Office Feedback Needed!
  • Resources for Small Business in the Stimulus Package
  • Money Order Shortages
  • Talking with Owners about the Stimulus Package
  • GoFundMe
  • Termination Notice…. COVID Move Out Scare…
  • Tenants “choosing” not to pay April rent
  • Emotional Support Animal Addendum
  • Switching Properties
  • Great News on SBA Loans
  • Liability Coverage Examples
  • Maintenance Coordination Systems
  • (Not COVID-19 related!!!)  Looking for 3rd party accounting firm to audit one owner’s books – Appfolio software
  • Move Out during Shelter In Place
  • Final Walkthrough
  • Tenant Communication about April Rent
  • Stimulus Package
  • Tenant Financial Hardship Claim
  • Stay At Home Orders
  • Roommates and COVID-19 Rent Forbearance
  • COVID-19 Forbearance of Rent
  • Credit Card Payments by Tenants
  • Applicants who work in impacted industries
  • College Students Tenants and COVID-19
  • College Applicants Approval with Guarantor
  • COVID-19 Templates
  • Stay at Home Orders
  • Maintenance Workers
  • Sharing Resources
  • Early Termination
  • IRS extends Deadline
  • Tenants teeing up non-payment
  • COVID-19 Legal Updates
  • COVID-19 Rent Payment Adjustment Request Form
  • Code of Ethics during the COVID-19 Pandemic
  • Initial Tenant Contact Letter
  • Rent Forbearance Agreement
  • COVID-19 Tenant Letter