Profitability & Client Relations - National Association of Residential Property Managers

Profitability & Client Relations

(Revised 2017)

This course will familiarize property managers with ways to grow and streamline their management businesses.

Learning Objectives:

At the end of this course, you should be able to:

  1. Recognize the importance of understanding clients’ goals and objectives
  2. Identify owner, tenant, and vendor services that can be included in the property management business
  3. Develop tactics for managing client expectations
  4. Discuss the importance of tracking for profitability
  5. Evaluate the metrics currently used in your business and make a plan for improvement

Course Sections:

  1. Property Management as a Business Model
  2. Maximize Profitability with Services
  3. Dealing with Clients
  4. Metrics of Profitability

Visit the Course Schedule to register for a class in your location.
Put Mastering Owner-Client Relations and/or Growing Your Business in the Class name field.

Or you can register for online courses here.