Property Manager

Posted on Feb 18, 2020

Company: First Serve Realty

Location: Las Vegas, NV

Type: Full Time

Category: Property Manager

Description:

This is a busy, well run single office company with experienced and professional owners. This position oversees a residential management portfolio of approximately 250 homes. The Property Manager interacts with Homeowners, Residents, Applicants, Vendors and the public. This position is responsible for homeowner and resident communication, coordinating property move in/out and vacancy turn-over. The following duties are included: Oversee maintenance, property assessments, coordinate entry to properties, oversee HOA complaints, administrative upkeep of files, and approval/denial of applications. Independent judgment is required to plan, prioritize and organize a diversified workload; a calm demeanor is required.  A high level of trust and judgment is placed in this position. The Property Manager must establish a professional relationship with both Homeowners and Residents.

ESSENTIAL FUNCTIONS
Expected to be available beyond the 9:00AM to 5:00PM hours; a company issued cell phone will be available.
Answers all incoming calls, check messages from overnight, and return applicable calls or forward to the appropriate team member designated to handle that issue. Organizes and prioritizes large volumes of information and phone calls.
Knowledge of AppFolio would be extremely helpful. Must be accurate and thorough in documenting specifics and nuances regarding the property.
Responsible for establishing and maintaining a consistent flow of communication with the Homeowner.
Coordinates with the Property Management Assistant to schedule and document (new property, move-in, move-out).  
Manage work orders and routine maintenance. Communicates effectively with the Homeowners regarding work to be performed, projected expenses and job completion. 
Works in conjunction with the accountant to hold/manage funds in order to ensure prompt payment to Vendors. Required to manage and oversee Vendors. Review documentation and lease documentation in order to fairly, quickly, and ethically make final approval of charges to be assessed in Security Deposit Dispositions. Required to work with Property Manager Assistant, Homeowner(s), and accountant to discuss and settle any security deposit disputes. Required to communicate resolutions to all Security Deposit Disputes to the Resident in writing.
The Property Manager is responsible for managing marketing of available listings. The Property Manager will take extreme care in publishing accurate listings. Available listings must be updated and published on applicable websites. The Property Manager must communicate with office staff regarding the marketing of each available listing.
Ability to review, approve, deny, or further investigate applicants. Decisions must be made in conjunction with other management, as necessary. Responsible for calling both approved and denied applicants to inform of the final decision regarding application. Denied applicants should be informed of the denial reason.  Approved applicants should be contacted in order to discuss next steps, expectations, and begin to establish a working relationship with the Property Manager
Responsible for reviewing Rental Agreements for accuracy. 
Required to be the Homeowner and Residents’ main point-of-contact for the duration of the management agreement and all leases. Required to effectively communicate with Homeowners and Resident’s and appropriately document all discussions into AppFolio. If any action is deemed necessary, responsible to notify all parties and take appropriate action(s). Follow-up with is mandatory to ensure effective and positive customer service.
Responsible for processing all Move-In Condition Reports.
Required to communicate with Homeowner to obtain approval to renew leases and set lease terms. Provide Homeowner with Comparative Market Analysis. Required to prepare Lease Extensions. Must be extremely detailed to ensure accuracy in all documentation. 
Responsible for ensuring that required Homeowner and Resident documentation has been received. Responsible for communicating with HOAs in regards to any Resident complaints or complaints against Resident by an HOA.  Must communicate with Resident to ensure Resident will be available for walk-throughs or  to enter with a key when necessary.
Required to make contact with any Residents in the event there is a dispute, lease violation, or Resident concerns. Must follow-up to ensure Residents have complied with required measures to correct any/all violations. Must communicate with the accountant to communicate fines and fees.

Requirements:

Required Education and Experience
High school diploma required
An active Nevada Real Estate Property Managers permit is preferred
5 years of Property Management/Real Estate experience
Some knowledge of Contracting, Home Repair, or Landscaping preferred
Compensation:

Compensation:

Salary: $40,000 to $50,000/year plus depending on experience