Category Archives: Residential Resource
The Difficulty in Getting Rid of That Whale of an Account
The Difficulty in Getting Rid of It: That Whale of an Account When you first start your company, you are in growth mode. Your business is fresh, and you are excited when one institutional investor approaches you. Forming a business relationship with them is thrilling. When we were just a… Read More
There’s Value in this Approach: Celebrate the Tenant
Celebrate the Tenant Research shows that building great relationships with your tenants pays off. Large apartment communities do a great job of celebrating their tenants, while management companies in the single-family and condo space often struggle. Large apartment communities do things like community events, appreciation nights, holiday cards, raffles, and… Read More
Do You Want to be a Mediocre Property Manager or Successful?
NARPM® Propels Industry Experience to the Next Level “Do you want to be a mediocre property manager or a successful property manager?” That was the question Scott Glascock’s mentor asked him as he pursued his RMP® Designation. Now that Scott has earned his RMP®, and is on his way to… Read More
President’s Message December 2017: Engineered for Your Success
NARPM® is Engineered for Your Continued Success As I have traveled throughout the country in 2017, I have shared NARPM’s primary goal for this year which is to deliver at least one of our world-class education, designation courses to every Chapter in the country. This is a goal that evolved… Read More
Thankful for Each NARPM® Convention: Our Story of Success
Thankful for Each NARPM® Convention: Our Story of Success The NARPM National Conventions offer a number of benefits for attendees. I have certainly benefited from these events over the years. My entire experience with these Conventions began with a friend named John. Through his help, our property management team has… Read More
Wonder What Are Your Clients Thinking? Survey Them
Make Customers for Life by Asking As our property management companies become so dependent on technology for communication, we sometimes lose that personal touch. The importance of excellent, genuine customer service in generating and maintaining healthy, profitable business is lost as we shoot a text or an email to our… Read More
Take a Prophylactic Stance: Dirty Tenants
Dealing with Dirty Tenants We’ve all heard about them. Indeed, many of us have had to deal with them — and no, I’m not talking about cockroaches — I’m talking about dirty tenants. Dirty tenants can cause more harm than you might think, not only to the value of the… Read More
Legislative Scoop: October/November
The former Speaker of the House, the late Tip O’Neill, is famous for stating that, “All politics is local.” In today’s environment, there are many who might challenge that notion, especially within the context of public policy. After all, it seems like with every passing day, the size and scope… Read More
A Day in the Life of a Leasing Agent: Crazy Questions
A Day in the Life of a Leasing Agent Crazy Questions It all starts when the phone rings. “Can I see the property now?” “What do I need in order to move in?” “Is this a safe neighborhood?” These are just some of the questions that you will have to… Read More
Veterans Deserve a Home: HUD-VA Partnership
Veterans Deserve a Home HUD-VA Partnership Among property managers across the country, there are often concerns about housing homeless veterans. Perhaps they don’t have a steady income, or they have a criminal background. Or maybe they are just not accustomed to living around neighbors. In early 2016, when The Villages… Read More